AJC Logistics: Logistics Specialist
hace 1 mes
Your Day-to-Day:
- Provide exceptional customer service while building relationships with new and existing customers.
- Manage all inquiries and request within a timely manner.
- Administer and create files with all booking necessary information (Purchase Order, Booking, Container Size, Temperature, Sail Date, etc).
- Organize booking requests with steamship lines through different means of communication.
- Manage and maintain all inventory onsite by planning, verifying appointments and providing visibility to customer.
- Send customer a daily on hand inventory report and appointment schedule.
- Ensure customer is up to date on all product discrepancies received (damage, shortage, and overage).
- Prepare all loading plans based on customer’s instructions and approved weight and/or cubes.
- Provide solutions and recommendations on loading customer freight.
- Supply manifest with final loading information to customer.
- Submit bill of ladings to steamship line according to commodity.
- Confirm sailings and update the system with accurate information. Notify the customer if sailing dates are different than originally planned.
- Create invoice and send to customer.
- Facilitate service failure investigation/complaint and ensure corrective and preventive actions are in place.
- Manage all claim processes within a timely manner.
Tools For Success :
Essential Traits & Skills
To be considered candidates must have:
- Strong attention to detail to accomplish tasks thoroughly and accurately.
- Effective customer service skill set.
- Ability to independently plan, organize and prioritize effectively.
- Must be able to meet deadlines easily.
- Clear verbal and written communication skills.
Education & Experience:
- Bachelor’s Degree or equivalent experience required.
- 2 to 5 years of previous logistics, ocean freight, or customer service experience is required .
Language:
- Candidates must be able to speak, read, and write in English fluently .
Additional Candidate Requirements
Education: Bachelor's Experience: 0-3 years Preferred Language Skills: English and Spanish Required Skills:-
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