Senior Team Leader

hace 1 semana

Buenos Aires, Argentina AR007 Mercer Argentina S.A.U. A tiempo completo

Description:

Mercer Mexico is seeking candidates for the following position Sr. Team Leader Customer Service/Compensation Surveys to join our multi-disciplinary LATAM Client Solutions Team in Buenos Aires´s (Argentina) offices.

What can you expect:

As a member of the LATAM Client Solutions Team, you will have a chance to provide high quality delivery in regard to our products and policies, by active and close cooperation with internal colleagues and Mercer Clients. You will lead a team that provides support for our clients and products in Argentina and Chile.

What´s in it for you?

Continuous learning environment Regional exposure Development oportunities in a very high standart organization Hybrid work

We will count on you to:

Manage, coach and motivate a highly energetic and experienced team, where automation of the processes as well as LEAN solutions are as much important as positive relationships and professionalism in each detail Cooperate with senior management regularly to ensure the tasks are done and report progress to them Coordinate team’s workflow Actively work with main Mercer’s Consultants and Clients to provide top level of service Analyze market data (aggregate cleaning process) Train Clients and more junior colleagues Run reports and export data from internal systems Constantly look for process quality and process improvements

What you need to have:

Higher education to degree level or equivalent 5+ years of a professional experience in a multinational environment 1+ years’ experience as a people manager 1+ years’ in the client facing role An excellent command of English & Spanish Project management experience An advanced proficiency in MS Office programs, particularly Word, Excel, Power Point Excellent communication and interpersonal skills, as well as the ability to interact across all levels of the organization, are essential for this role The ability to manage heavy workloads to meet deadlines and deliver consistently high standards of work by planning and prioritizing effectively

What makes you stand out:

Knowledge of Mercer remuneration surveys Experience in creating business presentations LEAN and/or Agile methodology experience Portuguese

Demonstrated business acumen, adaptability and a desire to be in front of clients, all underpinned by the required technical skills

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