Nederlandssprekende Quality Manager

hace 5 días


Buenos Aires, Argentina Recruit4Work SL A tiempo completo

Wil je verhuizen naar een stad met een rijke cultuur?  U kunt veel bezienswaardigheden vinden die het Arabische en Franse koloniale erfgoed van Marokko laten zien en de beroemde Marokkaanse verse muntthee proberen. Wandelen door Marokko zal voelen als wandelen door de geschiedenis Je kunt niet alleen genieten van de prachtige stad Tanger, je kunt er ook gaan werken.

Wij zijn op zoek naar een getalenteerde en enthousiaste Quality Manager die er voor zorgt dat de procedures gevolgd worden en de kwaliteit gewaarborgd is. Samen met de Teammanager bespreek je de rapportage en stuur je bij waar nodig. In deze rol werk nauw samen met je collega’s van het callcenter maar ook met de kwaliteitsverantwoordelijke van de klant.

Je profiel:
  • Je spreekt vlot Nederlands. Engels en Frans zijn een belangrijke plus.
  • Je hebt minimaal 5 jaar werkervaring in een leidinggevende functie met voorkeur in de contact center branche.
  • Je kan je verplaatsen in een ander en wil anderen beter maken.
  • Je hebt een goed cijfermatig inzicht en analytisch vermogen.
  • Je bent stressbestendig, weet je taken vlot te plannen en organiseren. Je houdt je oog op je te bereiken doelen en denkt in termen van oplossingen.
  • Je werkt proactief en zelfstandig, je hebt een hands-on mentialiteit en bent besluitvaardig.
  • Je kan goed overweg met de standaard MS Office tools en je maakt je vlot diverse interne applicaties en systemen eigen.
Je verantwoordelijkheden:
  • Stimuleren van de prestaties: partner en overleg met het operationele management een kwantitatieve & kwalitatieve analyse van de prestaties uit te voeren.
  • Kwalitatieve oplossingen aanbieden om de prestaties te verbeteren op basis van de KPI's.
  • Woon elk maand kalibraties bij met Teammanager om de prestaties van het team te beoordelen.
  • Toepassen van kalibratie voor het team. Aansturen van deze sessies en ervoor zorgen dat iedereen scoort volgens de richtlijnen.
  • Ontwikkelen van teamleden: de prestaties van teamleden observeren, feedback geven en individuen coachen om te groeien en te ontwikkelen.
  • Via Business Reviews bespreek je de huidige performantie met de klant en maak je plannen voor de toekomst.
Voordelen:
  • Een professionele omgeving met Belgische directie én Belgisch-Marokkaans management.
  • Een competitief salaris aangevuld met bonussen.
  • Een aanvullende ziekteverzekering, waarbij ook je gezin kan worden aangesloten.
  • Een contract van onbepaalde duur (CDI).
  • Comfortabele kantoren in Tanger.
  • Begeleiding bij huisvesting.
Locatie

Tangier, Marokko



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