Senior Salesforce Admin

hace 2 días

Buenos Aires, Buenos Aires C.F., Argentina Lamb Weston LATAM A tiempo completo

We are looking for an experienced
Sr. Salesforce Admin
to support the ongoing delivery, enhancement, and stability of our Salesforce platform. This role will play a key part in enabling sales and service operations by delivering scalable solutions, supporting project-based implementations and maintaining a reliable production environment. The role partners closely with Salesforce Administrators and stakeholders across the globe and works alongside an AMS-partner (Application Managed Services). The ideal candidate is a proactive problem solver with deep platform expertise, strong collaboration skills, and experienced in managing enterprise-level Salesforce environments.

Key Responsibilities:

Platform Configuration & Optimization:

  • Lead the configuration and enhancement of core Sales and Service Cloud functionality including leads, opportunities, account/contact management, forecasting, territory management, sales workflows and case management, queues and knowledgebase content.

Stakeholder Engagement:

  • Work closely with business teams and the AMS-partner to gather requirements, validate proposed solutions, and ensure configurations support business goals and processes.
  • Testing & Deployment Support:
  • Support user acceptance testing (UAT) through test planning, coordination, and issue resolution to ensure high-quality releases.
  • Production Support & Stability:
  • Serve as the primary administrator for Salesforce, managing incidents, troubleshooting issues, and ensuring platform performance and availability.
  • Enhancement Execution:
  • Own and deliver enhancement requests including configuration changes, automation updates (e.g., flows, validation rules), and UI improvements, in collaboration with development teams.
  • Governance & Best Practices:
  • Act as a platform steward, promoting best practices and standardization, scalability, and adherence to enterprise governance standards.

Qualifications:

  • 5+ years of Salesforce administration experience in enterprise environments
  • Deep understanding of Sales and Service Cloud capabilities
  • Proven experience supporting both project implementations and production support environments.
  • Understanding of integrations and upstream/downstream systems (ERP, marketing automation etc)
  • Familiarity with UAT processes and working within a structured release cycle.
  • Strong interpersonal and communication skills across cultures and regions with a customer-service mindset.
  • Fluent in English; Spanish proficiency preferred.
  • Salesforce Administrator certification required; Advanced Admin and/or Sales or Service Cloud Consultant certification a strong plus.

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