Help Desk L1 Support

hace 1 semana

Mar del Plata, Buenos Aires, Argentina NCR Voyix A tiempo completo

About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.

Title: SAS - L1 Support
Grade: 7
Location: Buenos Aires, Argentina
Are you ready to be the first line of defense in tech support? At NCR Voyix, we're looking for a proactive and customer-focused L1 Support Specialist to help us deliver world-class service to our clients and partners.

What You'll Do

  • Be the go-to expert for incoming calls, emails, and tickets from clients and field engineers.
  • Diagnose and resolve technical issues remotely—or escalate when needed.
  • Keep a close eye on ticket queues and ensure SLA commitments are met.
  • Use our knowledge systems to find solutions fast and share insights with the team.
  • Own every issue you touch—from first contact to final resolution.
  • Keep stakeholders informed when things take longer than expected.
  • Monitor systems and events to anticipate client needs before they arise.
  • Validate and grant access to users following procedures/approval rules pre-approved by the customer.

What You Bring

  • A passion for problem-solving and helping others.
  • Spanish language.
  • Strong communication skills and a cool head under pressure.
  • Focus on detail.
  • Willingness to work in a 24/7 environment, including weekends

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement
Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

"When applying for a job, please make sure to only open emails that you will receive during your application process that come from a email domain."

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