Help Desk Agent

hace 2 semanas

Mar del Plata, Buenos Aires, Argentina NCR Voyix A tiempo completo

About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.

Título:
Agente de Mesa de Ayuda

Grado:
7

Ubicación:
Buenos Aires, Argentina

¿Estás listo para ser la primera línea de defensa en soporte técnico? En
NCR Voyix
, buscamos un
Especialista de Soporte L1
proactivo y orientado al cliente para ayudarnos a ofrecer un servicio de clase mundial a nuestros clientes y socios.


Lo que Harás

  • Ser el experto de referencia para llamadas, correos electrónicos y tickets entrantes de clientes e ingenieros de campo.
  • Diagnosticar y resolver problemas técnicos de forma remota, o escalar cuando sea necesario.
  • Supervisar las colas de tickets y garantizar el cumplimiento de los SLA.
  • Utilizar nuestros sistemas de conocimiento para encontrar soluciones rápidamente y compartir información con el equipo.
  • Hacerte responsable de cada incidencia, desde el primer contacto hasta la resolución final.
  • Mantener informados a los interesados cuando las soluciones tarden más de lo esperado.
  • Monitorear sistemas y eventos para anticipar las necesidades del cliente antes de que surjan.
  • Validary otorgar acceso a usuarios siguiendo los procedimientos y reglas de aprobación preaprobadas por el cliente.


Lo que Aportas

  • Pasión por resolver problemas y ayudar a los demás.
  • Dominio del idioma español (inglés deseable).
  • Excelentes habilidades de comunicación y capacidad para mantener la calma bajo presión.
  • Atención al detalle.
  • Disponibilidad para trabajar en un entorno 24/7, incluidos fines de semana.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement
Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

"When applying for a job, please make sure to only open emails that you will receive during your application process that come from a email domain."

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