Senior Service Delivery Specialist

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

POSITION SUMMARY

As an integral part of penetration testing service delivery, this individual contributor role is responsible for managing and overseeing the efficient delivery of dynamic adversarial testing services such as application and infrastructure penetration tests, red team exercises and web application scans. This role will ensure that all engagements are executed effectively, efficiently and meet stakeholder expectations. This IC role shall ensure that penetration testing requests are properly scoped, completed on time and meet the highest quality of service delivery.

What we expect of you

• Oversee end-to-end delivery of services offered by the penetration testing team.

• Ensure service is provided on time, within scope and exceeds stakeholder expectations.

• Develop and manage plans, schedules and ensure quality of deliverables.

• Act as the primary point of stakeholder contact for the entire duration of the service delivery lifecycle.

• Build and nurture strong relationships with internal and external stakeholders.

• Ensure highest standards are maintained for all aspects of service.

• Review and approve the service deliverables such as reports before delivery to stakeholders.

• Help implement and maintain quality assurance processes and procedures.

• Ensure all reported vulnerabilities are recorded and tracked in the vulnerability tracking system.

• Monitor and report on service delivery process and risk metrics for senior leadership.

• Maintain accurate record of testing activities and essential interactions.

• Ensure evidence recording and retention for remediated vulnerabilities.

• Trigger issue management processes for issues for policy violations and SLA misses.

• Orchestrate report read-out calls with all project stakeholders.

• Interface with Remediation Support and ensure vulnerability and project status is up-to-update.

• Initiate timely onboarding and offboarding procedures for the vendors.

• Orchestrate access provisioning and deprovisioning for the testers.

REQUIRED QUALIFICATIONS

• 5 years' experience in a technical security role.

• 3+ years of experience in interfacing and acting as a bridge between technical and non-technical stakeholders.

• 2+ years of experience in handling multiple service requests and testing engagements.

• 2+ years of experience in adversarial security assessment process and methods.

• 2+ years of experience in application and infrastructure vulnerabilities and risk mitigating controls.

PREFERRED QUALIFICATIONS

• Security certifications highly desired

• Security and operations background is a plus

• Knowledge of programming languages/ scripting tools including Python, Shell scripts

• Be able to use APIs and automate for improved visibility & process improvement.

• Team player comfortable working in a dynamic environment

• Ability to document and explain technical details in a concise, understandable manner

• Excellent communication and interaction skills.

• Self-starter and capable individual contributor.

EDUCATION

Bachelor degree from accredited university or equivalent work experience(HS diploma + 4 years relevant experience).

BUSINESS OVERVIEW

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.  Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.  We strive to promote and sustain a culture of diversity, inclusion and belonging every day.  CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.  We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.