Product Education Specialist

DevRev

At DevRev, we're building the future of work with Computer – your AI teammate.

Computer is not just another tool. It's built on the belief that the future of work should be about genuine human connection and collaboration – not piling on more apps.
Computer is the best kind of teammate: it amplifies your strengths, takes repetition and frustration out of your day, and gives you more time and energy to do your best work.

How?

Easy: it's the only platform capable of…

Complete data unification
Most AI products focus on either structured data (like CRM records and support tickets), or unstructured data (like documents and emails). Computer AirSync connects everything, unifying all your data sources (like Google Workspace, Jira, Notion) into one AI-ready source of truth: Computer Memory.

Powerful search, reasoning, and action
Once connected to all your tools and apps, Computer is embedded in your full business context. It can find and summarize, sure. Even more impressive: it offers employees insights, strategic and proactive suggestions, plus powerful agentic actions.

Extensions for your teams and customers
Computer doesn't make you choose between new software and old. Its AI-native platform lets you extend existing tools with sophisticated apps and agents. So your teams – and your customers – can take action, seamlessly. These agents work alongside you: updating workflows, coordinating across teams, and syncing back to your systems.

This isn't just software. Computer brings people back together, breaking down silos and ushering in the future of teamwork, through human-AI collaboration. Stop managing software. Stop wasting time. Start solving bigger problems, building better products, and making your customers happier.

We call this Team Intelligence. It's why DevRev exists.

Trusted by global companies across multiple industries, DevRev is backed by Khosla Ventures and Mayfield, with $150M+ raised. We are 650+ people, across eight global offices.

About the Role

As a Product Education Specialist within DevRevU, you will help shape how customers learn, adopt, and succeed with DevRev. You'll create delightful learning experiences that make complex concepts simple, intuitive, and actionable.

This role is ideal for someone early in their career who enjoys teaching, building scalable content, interacting with customers, and shaping product adoption through education.

You will work closely with Customer Experience, Product, and Engineering teams to design and deliver training programs, structured learning paths, and enablement assets that help customers realize value quickly and continuously.

Key Responsibilities
Customer Onboarding & Enablement

• Support structured onboarding and education programs that help new customers adopt DevRev quickly.
• Work with cross-functional teams to understand customer goals and tailor learning experiences accordingly.
• Host live enablement sessions for teams across time zones (primarily North/South America).

Training Delivery & Content Creation

• Deliver live training sessions, demos, and webinars to teach customers DevRev workflows, best practices, and product capabilities.
• Create high-quality training assets, including slide decks, step-by-step guides, how-to articles, and short video tutorials.
• Contribute to our e-learning and certification content library (microlearning, scenarios, assessments, etc.).

Product Education & Engagement

• Engage directly with customers to understand their learning needs, blockers, and adoption patterns.
• Help identify opportunities to introduce advanced features, new workflows, or additional DevRev products.
• Gather insights from training sessions to influence product documentation and self-serve learning resources.

Measurement & Continuous Improvement

• Track and report on training attendance, satisfaction, adoption metrics, and learning outcomes.
• Use data to iterate on content effectiveness and scale education for a global audience.
• Champion a high-quality learner experience across all DevRevU initiatives.

Qualifications

Required:

• Bachelor's degree in Business, Education, Computer Science, or related fields.
• 1–5 years of experience in a customer-facing, training, education, or support role (SaaS preferred).
• Strong communication, presentation, and facilitation skills—comfortable speaking to both small and large groups.
• Ability to simplify complex technical concepts for non-technical audiences.
• A proactive mindset, strong organizational skills, and comfort working in a fast-paced, globally distributed environment.

Nice-to-Have:

• Experience creating learning content (slides, videos, scripts, manuals, or knowledge articles).
• Familiarity with SaaS platforms or customer success/enablement workflows.
• Spanish/English bilingual proficiency (required for LATAM + US customers).

Additional Details

• This role may require periodic travel for customer workshops and events. 
• We welcome early-career professionals who are eager to learn, experiment, and grow into a product education expert.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth's most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. 

That is DevRev 

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