L2-L3 Engineer with MSP Experience

hace 1 día


Buenos Aires, Buenos Aires C.F., Argentina FUNCSHUN A tiempo completo

About the Role

We're hiring a Level 2-3 Engineer who is relentless with escalations, proactive with automation, and obsessed with system hardening. You will own high-level ticket escalations, lead infrastructure projects, and help design scalable solutions that reduce support volume over time.

This is not a "high-level helpdesk" job — this is about infrastructure mastery, automation-first thinking, and mentorship.

Responsibilities

  • Own and resolve all L3/escalated support tickets from L1/L2 teams
  • Lead technical projects (e.g., Azure migrations, security hardening)
  • Manage and monitor critical systems: servers, network, firewalls
  • Maintain and document all configurations using IT Glue
  • Review CyberStack tools for anomalies
  • Mentor L1/L2 engineers with skills training and SOP documentation
  • Propose and implement automation using scripting or AI

Success Milestones

By Day 30: Resolve 90%+ of escalated tickets without assistance; document root causes

By Day 60: Fully own 2+ areas of our CyberStack and begin mentoring juniors

By Day 90: Deliver 1 system automation (e.g., patching, onboarding, alert response)

Must-Have Tools & Stack

  • ConnectWise Manage + Automate
  • Microsoft 365 & Azure (AD, Conditional Access, Intune, etc.)
  • PowerShell (required), Bash or Python (bonus)
  • IT Glue for all documentation
  • Microsoft Teams + ChatGPT for communication and automation

Qualifications

  • Proven experience resolving complex technical escalations
  • Strong hands-on experience with Microsoft 365, Azure AD, and Windows Server
  • Comfortable working with security tools and network infrastructure
  • Fluent in English and Spanish (written and spoken)
  • Strong documentation and mentorship skills
  • Ownership mindset — escalations stop with you

  • Automation Engineer

    hace 2 semanas


    Buenos Aires, Buenos Aires C.F., Argentina ZirconTech A tiempo completo

    Automation Engineer – Level 2 (L2)Experience: 4–6 years of relevant experienceRole Summary:The L2 Automation Engineer is responsible for designing, implementing, and maintaining IT automationworkflows to improve operational efficiency, reduce manual tasks, and support system reliability. Thisrole works with scripts, CI/CD pipelines, IaC tools, and...

  • Networking Engineer

    hace 2 semanas


    Buenos Aires, Buenos Aires C.F., Argentina ZirconTech A tiempo completo

    Network Engineer – Level 2 (L2)Experience: 4–6 years of relevant experienceRole Summary:The L2 Network Engineer is responsible for managing and maintaining Cisco network devices, routingand switching infrastructure, and cloud networking components. This role ensures network performance,availability, and security while supporting IT operations and...

  • sre

    hace 2 semanas


    Buenos Aires, Buenos Aires C.F., Argentina ZirconTech A tiempo completo

    Site Reliability Engineer (SRE) – Level 2 (L2)Experience: 6–8 years of relevant experienceRole Summary:The L2 SRE is responsible for managing and maintaining the reliability, performance, and scalability ofcloud-based systems. This role handles incident management, monitoring, automation, and contributes tosystem design while mentoring junior team...

  • SDWAN Engineer

    hace 4 días


    Buenos Aires, Buenos Aires C.F., Argentina Lakarya A tiempo completo

    Job Title:SD-WAN EngineerExperience:5 – 10 YearsWork Location:Argentina (Hybrid)Contract 12 months with possible extensionJob Overview:We are looking for an experiencedSD-WAN Engineerto join our team on a contractual basis. The role requires hands-on expertise in designing, configuring, and managing SD-WAN solutions such as Versa, Fortinet, and other...


  • Buenos Aires, Buenos Aires C.F., Argentina Uptalent A tiempo completo

    is currently seeking a talented and experienced Civil Engineer with Bentley Geopak experience to join our team. In this role, you will be working in the civil engineering industry. Our work is specific to producing water line, sewer line and other dry utility coordination (fiber optic, electric, phone, etc.) for North Carolina Department of Transportation...


  • Buenos Aires, Buenos Aires C.F., Argentina Globant A tiempo completo

    At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation.We seek aCyber...


  • Buenos Aires, Buenos Aires C.F., Argentina Luxor Technology Corporation A tiempo completo

    About TenkiWe started Tenki on the belief that compute is the new digital oil. As global demand for compute power accelerates, scalable and tradable compute is set to become one of the most valuable markets of our lifetime. Our goal is to become the leaders in harnessing, refining, and trading compute-unlocking a new asset class for the world's most...


  • Buenos Aires, Buenos Aires C.F., Argentina Globant A tiempo completo

    At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation.We seek aCloud...


  • Buenos Aires, Buenos Aires C.F., Argentina Uptalent A tiempo completo

    Position: Remote Structural EngineerExperience: Minimum 2 years of remote work for a US company in Structural EngineeringLocation: RemoteType: Contract/Part-time/Full-timeAbout is a premier remote staffing platform that connects companies with top-tier talent from around the globe. Our mission is to facilitate access to exceptional professionals, enabling...

  • Azure Virtual Desktop

    hace 2 semanas


    Buenos Aires, Buenos Aires C.F., Argentina Maxana A tiempo completo

    We are hiring an IT Support Analyst to support a Microsoft-based enterprise environment with a strong focus on Azure Virtual Desktop (AVD). This role supports a range of responsibilities typically associated with L1–L3 service desk environments, with actual scope aligned to individual experience and team needs. This is a hands-on role supporting end users...