Collection Department Manager
hace 3 días
Collection Department Manager – Brio Management
Location: Puerto Madero
Employment Type: Contractor
Hybrid (on-site and Remote)
About Us
Brio Management is a leading portfolio management company in the automotive finance industry, providing top-notch support to financial institutions operating in the United States. We specialize in delivering strategic solutions to optimize account management and enhance the customer experience.
Job Description
We are looking for a
Collection Department Manager
to lead and scale our collections operation. This role is key to portfolio performance and requires a strong combination of
strategy, leadership, and data-driven execution
.
You will be responsible for defining collection strategies, leading the team, tracking KPIs, and implementing tools and processes to improve recovery while maintaining compliance and customer experience.
Key Responsibilities
Define and execute
collection strategies
across all stages/tiers
Lead, coach, and develop the
collections team
Own and monitor
KPIs and dashboards
Implement and optimize
collection tools and systems
Ensure compliance with applicable regulations and internal policies
Requirements
• 3+ years in leading
collections teams
, preferably in auto finance or financial services
• Proven experience managing teams and performance metrics
•
English & Spanish required
• Proactive attitude and customer service orientation
Benefits
• Salary in USD
• Monthly bonus based on performance
• Dynamic and collaborative work environment
• Hybrid work model (on-site and remote)
If you're looking to join an innovative and challenging team, we'd love to hear from you
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