Capability Center Operations manager

hace 2 días

Mar del Plata, Buenos Aires, Argentina Assurant A tiempo completo
  • Participates in the development of short/long term goals and plans for work group
  • Communicates appropriately departmental performance
  • Insures appropriate/available tools, supplies and facilities exist for all associates in department, that are necessary to perform core functions and responsibilities
  • Consistently enforces all corporate/operational/departmental policies and values
  • Provide coaching and direction to all associates within department that promote continued improvement in performance.
  • Enforce all key performance indicators that measure productivity and quality standards associated with department functions and tasks.
  • Investigate and appropriately resolve all complaints associated with performance of individual(s), department and/or operational tasks. Identify root cause, implement controls to prevent/minimize future occurrences.
  • Promote team development and cohesive participation to achieve department/operational objectives within assigned areas.
  • Maintains individual and group reports/data that explain departmental and individual performance including (but not limited to) attendance, work hours, productivity and support staffing models.
  • Able to negotiate through differences in a productive manner that resolve issues impacting areas in and outside of assigned department/work group.
  • Resolve personnel issues in an appropriate manner and supporting HR policies.

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