Worker Experience Coordinator

hace 2 semanas

Buenos Aires, Buenos Aires C.F., Argentina HireArt A tiempo completo

Expected compensation: USD Per Hour

HireArt is seeking a talented Worker Experience Coordinator to join our Worker Experience team and support payroll for our contract workforce. In this role, you'll take ownership of payroll-related inquiries, resolve issues quickly and accurately, and ensure workers have a consistently positive experience.

You'll dig into the root causes of issues and drive practical, efficient solutions with professionalism and care. Most importantly, you'll be trusted with the authority to act: you'll have real decision-making power to resolve worker concerns on the spot. At HireArt, we believe empowering our team is the best way to support and advocate for our workers.

As a Worker Experience Coordinator, You'll

  • Field and solve Tier 1 inbound inquiries (via email, chat, or phone) on payroll-related topics including, but not limited to:

  • Timesheet errors

  • PTO
  • Pay rate discrepancies
  • Expense reimbursements
  • 401(k) deductions
  • HSA/FSA deductions
  • Commuter benefit deductions

  • Health insurance deductions

  • Support the annual benefits open enrollment process

  • Help improve, create, and implement processes and best practice
  • Identify support/issue trends and escalate to help resolve the root issue
  • Participate in cross-functional work with our Product, Account Management, Finance, Payroll, and other teams, as required.

Requirements

  • 3+ years of payroll-specific customer support experience
  • C1/C2 level English proficiency with strong written and verbal communication skills
  • Experience with Zendesk or similar ticketing systems
  • Experience with ADP Workforce Now and/or other payroll systems
  • Tech savvy and strong investigative skills. Able to reconcile payroll data across multiple platforms.
  • Ability to consistently show compassion, empathy, respect, patience, and kindness in client/customer interactions
  • Self-organizing, proactive, resourceful, and detail-oriented
  • Able to think critically about business issues and make thoughtful recommendations
  • Basic understanding of Slack, Google Suite, and other useful tools for organizational success

You'll Really Stand Out If You Have

  • Previous experience working in a payroll support role for a tech or staffing company with a high volume of support inquiries
  • A strong understanding of various payroll deductions

HireArt Offers a Benefits Package That Includes

  • Work-from-home benefits, including:

  • Workspace/home office set-up stipend

  • Company provided laptop

  • Paid time off

*This is a remote, full-time, international independent contractor position with HireArt. We welcome candidates who are able to work east coast timezone hours. Unfortunately, we're unable to offer sponsorships or do corp-to-corp.

HireArt values diversity and is an Equal Opportunity Employer, which is why we are interested in every qualified candidate, regardless of their background, how they identify, or their inclusion in any protected class.*

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