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Account Manager, Enterprise Accounts

hace 1 hora


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About the Role

The Account Manager role is an exciting opportunity to own and grow relationships with Enterprise restaurant partners across your assigned territory. This position focuses on post-sales account management, strengthening long-term partnerships to drive retention, unlock growth opportunities, and deliver mutually beneficial outcomes for both partners and the business.

Account Managers play a critical role in supporting our highest-value partners. You'll help ensure restaurants are successful on the platform by combining strategic thinking, data-driven insights, and strong relationship management to continuously improve core business metrics.

What the Candidate Will Do

  • Own and manage a portfolio of top-tier restaurant partners, driving strategic growth initiatives aligned with partner goals and business priorities.
  • Build and maintain trusted relationships with key decision-makers, acting as a strategic advisor and primary point of contact.
  • Take accountability for revenue growth and retention targets, identifying opportunities to upsell new features and unlock additional value.
  • Leverage data and performance insights to optimize strategies and continuously improve key business metrics.
  • Represent the voice of the customer internally, translating partner feedback into actionable insights and collaborating closely with cross-functional teams.
  • Lead monthly and quarterly business reviews, clearly communicating performance results, opportunities, and recommended actions.
  • Act as a thought partner to senior stakeholders, sharing perspectives on industry trends, challenges, and opportunities in the restaurant delivery space.

What You'll Need

  • 3+ years of experience in account management or a commercial role, ideally within technology, restaurant, or delivery-related industries.
  • Proven experience managing complex, long-term partnerships and delivering against ambitious revenue and retention goals.
  • Strong analytical skills and a data-driven mindset, with the ability to translate insights into clear recommendations and actions.
  • Excellent verbal and written communication skills, with confidence engaging stakeholders at all levels, including senior leadership.
  • Strong project management capabilities, with experience building and executing detailed business plans.
  • High level of autonomy, ownership, and comfort operating in a fast-paced, dynamic environment.
  • Fluency in Spanish and business-level English.

Bonus Points

  • Experience working with basic SQL for data analysis and reporting.
  • Background working with QSR (Quick Service Restaurant) brands or large-scale restaurant operations.