Operations Manager

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As the Operations Manager, you aren't just keeping the lights on—you are the engine that powers our business units. You own the "rhythm" of our accounts, ensuring operational stability and building the infrastructure that allows our creative teams to thrive.

You'll manage the delicate balance between project intake and human capacity. Your mission is to ensure our business units remain "healthy" through high productivity, precise staffing, and seamless onboarding. In short: you ensure we have the right people on the right tasks at all times.

You will have the autonomy to shape how our business units operate. You aren't just following a process; you are building the "rhythm" that allows world-class creative work to happen.

You are the architect of our workflow. You don't just watch the process; you own it from inception to execution.

• Workflow Ownership: Manage the end-to-end project intake process, ensuring no detail is missed during handoffs.
• System Administration: Serve as the primary admin for core systems. You'll open projects and manage metadata to ensure our reporting is flawless.
• Data Integrity: Maintain "source of truth" data across all platforms, providing leadership with real-time visibility into project status and budget health.

You are the Central Casting Authority for our Business Units. You move beyond simple "availability" to find the perfect match for every brief.

• Talent Matching: Staff creative roles—from GCDs and ACDs to Copywriters and Asset Designers—based on their unique skill sets, brand experience, and current bandwidth.
• Freelance Network Management: When internal capacity hits its limit, you'll proactively source, vet, and hire freelance talent to bridge the gap.
• Operational Onboarding: Ensure every new hire and freelancer feels like part of the team from Day 1 by owning their system access and project context.

You keep the pulse of the team's productivity, ensuring we are efficient but never over-extended.

• Resource Fluidity: Monitor team-wide billability. You'll proactively "share" resources across departments to ensure no one is sitting on the "bench" while others are underwater.
• Health Flags: You'll spot red flags like consistent over-utilization and take direct action to rebalance the load.
• Timesheet Excellence: Own all trackers ensuring 100% reporting accuracy and chasing down gaps to prevent data lag.

• Fluent/Bilingual English. This role requires heavy written coordination and live verbal reporting with teams across regions.
• Bachelor's Degree in Business Administration, communications, or a related field
• You have 5-7 years of experience in operations, resource management, or project management, specifically within a creative agency or production house. You must speak the "language" of design, copy, and creative workflows.
• Proven track record of managing cross-functional "business units" and navigating complex stakeholder relationships.
• You have a hawk-eye for data accuracy and can spot a "red flag" in a spreadsheet from a mile away.
• You understand that creatives aren't just "resources"—they are people with specific strengths and styles.
• Hands-on experience with tools like Asana, , or Jira.
• You don't wait for a problem to arise; you've already solved it and updated the Slack channel.
• You have a high comfort level with Google Sheets to translate raw data into "Health Flag" reports for leadership.

#LI-Hybrid

About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry's best and most diverse digital talent—to help the world's trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave: Global Marketing Services. It has remained a constant presence on Adweek's Fastest Growing lists , ranks among Cannes Lions' Top 10 Creative Companies and is the only partner to have been placed in AdExchanger's Programmatic Power Players list every year In addition to being named Adweek's first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year , won a record number of FWAs and has earned a spot on Newsweek's Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.