Coordinator, Client Engagement

hace 1 semana

Buenos Aires, Buenos Aires C.F., Argentina RGA Careers Page A tiempo completo

Traffic Manager

Summary
We are looking for a highly organized, empathetic, and operationally minded Traffic Manager to support the Lilly account at R/GA. This role ensures clarity, efficiency, and healthy workflow across internal teams (Creative, Strategy, CE).
This is not a client-facing role, but it requires excellent communication, strong relationship skills through all levels of the team, and the ability to keep teams aligned. Over time, this person may grow into a Project Management role.

Responsibilities

Workflow coordination

  • Maintain full visibility into team workloads, priorities, timelines, and dependencies.
  • Ensure tasks, deliverables, and information moves smoothly across teams.
  • Organize assets, documents, and processes for clarity and accessibility.
  • Keep teams aligned on deadlines, changes, and expectations.
  • Know when teams and projects require travel, and plan who will be traveling and knock on effects for projects.

Internal communication

  • Adapt communication style based on personality, seniority, and context (Slack, calls, follow-ups).
  • "Chase" for information or deliverables in a friendly, effective, and professional way.
  • Capture and document key updates (notes, tasks, next steps, status).
  • Facilitate internal meetings and ensure team members have what they need.
  • Keep team tracking document and master schedule document updated.

Team pulse management

  • Identify problems, frustrations, workload issues, and opportunities within teams.
  • Maintain open conversations to understand internal dynamics.
  • Escalate relevant information with a solutions-first mindset.
  • Act as a support system for Creative, Strategy, and CE teams.

Project Management support

  • Learn PM tools and processes (prioritization, documentation, tracking).
  • Support planning and organization without owning full project delivery initially.
  • Assist in building schedules and documentation when needed.
  • Track PTO and travel.
 

Ideal Profile

Soft Skills

  • Strong organization and structured thinking
  • Positive, collaborative energy
  • High attention to detail
  • Empathic, clear, adaptive communication
  • Active listening
  • Proactive problem-solving
  • Resilience and patience
  • Self-starter

Hard Skills

  • 1–3 years of experience in traffic, coordination, PMO, or operational roles
  • Intermediate/advanced English level.
  • Experience with Google Suite, Slack; Smartsheets or similar is a plus
  • Solid documentation and workflow management capabilities

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