NOC Project Manager

hace 1 semana

Buenos Aires, Buenos Aires C.F., Argentina Ciena A tiempo completo

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute:

• Lead, planning, execution, monitoring, and delivery for multiple initiatives in parallel.

• Coordinate engineering, operations, and customer teams to meet objectives on time and within budget.

• Maintain governance practices, clear status communication, and disciplined tracking of milestones, SLAs, risks, and decisions.
Essential Duties and Responsibilities:
Project Planning & Coordination:

• Build and maintain project scope, schedules, resourcing, budgets, and critical path.

• Coordinate day-to-day execution across engineering, operations, and customer teams.

• Track dependencies, deliverables, and acceptance criteria with change control where applicable.
Stakeholder Communication & Governance:

• Maintain clear, timely communication with our team and internal teams.

• Run status meetings, standups, and executive readouts with concise summaries, risks, and decisions needed.

• Manage expectations and ensure alignment on scope, timelines, and quality.
Documentation & Reporting:

• Produce operational and project reports, supporting the NOC Lead and leadership with SLA/OLA tracking and insights.
Risk, Issue, and Quality Management:

• Identify risks early, maintain mitigation plans, and drive proactive action.

• Ensure timely incident follow-up, root-cause clarity, and corrective actions.

• Enforce quality gates and adherence to standards and controls.
Experience and Assets:
Required Experience:

• 6-12 months minimum experience in operational project environments such as NOC, technical support, or networking/IT projects.

• Working knowledge of IP networking fundamentals (TCP/IP, DNS, DHCP, VLANs, basic routing) to facilitate effective coordination.

• Familiarity with monitoring tools (Zabbix, PRTG, Grafana, SolarWinds or similar) and operational dashboards.

• Experience working under formal procedures and frameworks (ITIL: incident, problem, change).
Preferred Qualifications:

• Conversational English.

• Experience with ticketing and project tools (ServiceNow, Remedy, Jira, OTRS, Confluence, MS Project).

• Studies in Telecommunications, Systems, Electronics, or related fields.

• Exposure to project methodologies (Agile/Waterfall) and certifications (PMP, PRINCE2, ITIL) are a plus.

Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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