Product Operations Analyst

At Zyte, we eat data for breakfast and you can eat your breakfast anywhere and work for Zyte. Founded in 2010, we are a globally distributed team of over 200 Zytans working from over 28 countries who are on a mission to enable our customers to extract the data they need to continue to innovate and grow their businesses. We believe that all businesses deserve a smooth pathway to data.

For more than a decade, Zyte has led the way in building powerful, easy-to-use tools to collect, format, and deliver web data, quickly, dependably, and at scale. Today, the data we extract helps thousands of organizations make smarter business decisions, secure competitive advantage, and drive sustainable growth. Over 2,000 companies and 1 million developers rely on our tools and services to get the data they need from the web.

We have recently formed a Product Operations team with the goal of delivering a consistent product performance, and resolving issues through proactive monitoring and early intervention. before customers are impacted.

Our Product Operations Analyst will be an active contributor analyzing data, enhancing our monitoring and ensuring that our products run smoothly, delivering consistent, reliable performance for our customers.

This is a junior/low-mid position reporting to the Product Operations Manager.
**Requirements**:
**Responsibilities**:
This individual will lead a team who have the following as core responsibilities:

- Monitoring Product Performance & maintaining agreed benchmarks.
- Establish KPIs and Quality of Service (QoS) standards by product (ensure efficiency and success in meeting organization goals)
- Establish clear product SLAs (ensure service level metrics don’t fall below metrics criteria)
- Establish Infrastructure and Product OLAs within Zyte for repair and recovery
- Generate reports on KPIs and SLAs
- Analysis & Reporting - Monitor and report on performance, engage right team on response needed
- Built alerting system to detect issues
- Monitor for failures in product performance and service levels
- Triage alerts
- Deeper analysis for problem management
- Resource forecasting for performance stability (IPs etc)
- Reporting of Operation KPI to leadership group at Product business review
- Management of IPs implementing agreed upon strategy. Forecasting of capacity, geo needs based on trends, growth forecasts. Managing costs & vendors
- Producing Performance stats on our most popular domains, enabling Sales to communicate performance that we guarantee & the service we provide

Configuration updates to impact global setting or specific nodes which improve performance for all.**We Value / Job Requirements**
- ~2 years of experience in a similar role or any cross-functional technical role.
- Experience with data analysis and reporting tools (Kibana, Grafana, Google Data Studio).
- Good understanding of computer networks (DNS, HTTP, TCP/IP, TLS/SSL).
- Good understanding of proxies, web-browsers, and internet protocols.
- Working knowledge of web programming and standards (HTML, Javascript, APIs, REST, JSON, Mysql) is desirable.
- Experience working with APIs and web services is desirable.
- Familiarity with Linux/UNIX or Mac Terminal command-line tools.
- Strong understanding of Python/Golang or any common scripting language to be able to script and automate on the go.
- Excellent verbal and written English skills and ability to articulate a complex system or problem based on the type of audience.
- Strong team player with good analytical and technical writing skills.
- Strong collaboration skills.
- Ability to multi-task and manage multiple priorities and commitments.
- Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.

**Benefits**

As a new Zytan, you will:
Become part of a self-motivated, progressive, multi-cultural team.

Have the freedom and flexibility to work from where you do your best work.

Attend conferences and meet with team members from across the globe.

Work with cutting-edge open source technologies and tools.