Lead Voice Infrastructure and Automation Engineer

hace 1 semana

Buenos Aires, Argentina JPMorganChase A tiempo completo

**Key Responsibilities**:

- Drive workstreams or projects involving one or more infrastructure engineering technologies, with a focus on voice and video platforms.
- Collaborate with other platforms to architect and implement changes required to resolve issues and modernize technology processes.
- Execute creative solutions for the design, development, and technical troubleshooting of problems of moderate complexity.
- Consider upstream and downstream data and systems or technical implications, advising on mitigation actions to ensure seamless integration and performance.
- Contribute to a team culture of diversity, equity, inclusion, and respect, fostering a positive and collaborative work environment.
- Lead and support a small team of Infrastructure Engineers to successfully deliver essential capabilities.

**Technical Requirements**:

- Expert experience with large SIP deployments and call routing utilizing SBCs, preferably Ribbon SBC and PSX.
- Expert experience in SIP troubleshooting using Wireshark and other VoIP analyzer tools.
- Expert experience with ISDN and IP/SIP trunking with telco providers.
- Intermediate experience with TLS/MTLS/SRTP system integrations.
- Intermediate experience with SIPREC call recording.
- Beginner experience with Cisco and Genesys voice platforms.
- Beginner experience with deploying communication systems into cloud technologies, preferably AWS.
- Experience working with Agile methodologies such as Kanban and Scrum.
- Experience in network automation and scripting languages such as Python.

**Qualifications**:

- Bachelor's degree in Telecommunications, Computer Science, Information Technology, or a related field and 5+ years applied experience with infrastructure design, engineering and implementation experience within a large enterprise environment.
- Strong analytical and problem-solving skills with the ability to troubleshoot complex voice and video network issues.
- Excellent communication and interpersonal skills to collaborate effectively with technical and non-technical stakeholders.
- Ability to work independently and as part of a team, managing multiple priorities and projects simultaneously.

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