Sales Representative

**Sales Agent**:
Job Summary:
We are seeking a Proactive Sales Agent with 1 to 3 years of experience in customer service, phone support, and/or sales environments.

The Sales Agent will be responsible for a combination of operational excellence, strategic account management, and superior customer interaction:
**I. Organization**:

- **Daily Planning & Goal Alignment**: Proactively review and organize the daily calendar at the start of each shift to plan activities, calls, and internal meetings, ensuring alignment with daily and weekly sales objectives.
- **Process and Workflow Mastery**: Effectively implement and adhere to processes, workflows, and guidelines to ensure regulatory compliance and optimize operational performance.

**II. Communication**:

- **Active Listening and Needs Identification**: Employ active listening and reading comprehension skills to promptly identify the key aspects of customer inquiries and underlying business needs.
- **Adaptive Communication**: Paraphrase during interactions, adapting language and narrative tone to each customer (verbally and written), ensuring assertive communication and control over the call flow.
- **Expertise Sharing**: Provide professional customer support by sharing relevant expertise and using effective examples to guide customers toward recommended solutions and product adoption.
- **Non-Verbal Communication**: Maintain a professional and empathetic tone of voice and positive posture (even during phone interactions) toward customers and teammates at all times.

**III. Account Management Strategy and Prioritization**:

- **Strategic Prioritization and Segmentation**: Utilize portfolio prioritization tools (e.g., based on spending/potential) to effectively segment accounts and focus outreach efforts on the most valuable customers. Be mindful of regional needs and time zones for targeted market coverage.
- **Optimized Product Pitching**: Implement an effective product sequencing strategy, ensuring products and solutions are pitched in the most impactful order tailored to each customer’s specific needs.
- **Follow-up, Analysis & Recovery**: Diligently follow up and analyze pitched tasks to review success rates. Proactively contact customers to reinforce successful adoption or track the appeal of accounts where a successful outcome was expected but did not occur.

**IV. General Operations and Documentation**:

- **Documentation & Information Accuracy**: Document all necessary information regarding each customer interaction promptly and accurately, utilizing the right tools and methods to provide complete customer information.
- **Continuous Improvement**: Promptly read official communications, receive feedback, and implement new directives, demonstrating agility by shifting priorities quickly to support the fast pace of the operation.

**Skills**:

- Strong ability to grasp business objectives and translate technical solutions into value propositions (Expertise Sharing).
- Active Listening and questioning techniques to accurately Identify Needs and diagnose the core challenges of the customer.
- Foundational knowledge or ability to quickly analyze marketing objectives to align product recommendations strategically.
- Excellent written and verbal communication skills, combined with the ability to translate complex ideas into user-friendly instructions and persuasive narratives.
- Proven capability in managing customer skepticism (Objection Handling) and effective Negotiation skills to drive product adoption and close sales.
- Great interpersonal skills and ability to build strong rapport and trust with customers quickly.
- Demonstrated proficiency in Time Management and strategic Prioritization to maximize focus on the most valuable accounts and activities.
- Punctuality and commitment, coupled with the ability to quickly master and adhere to operational processes.
- High level of Proactivity, independence, and Autonomy to manage an account portfolio, identify opportunities, and follow up without constant supervision.
- High Adaptability to shifting priorities and ability to solve undocumented issues using critical thinking and analytical skills.
- Intermediate level of English (written and reading comprehension) is highly desirable.