Experience Management Lead

hace 1 semana

Buenos Aires, Argentina dLocal A tiempo completo

**What does dLocal GO do?**

dLocal is the #1 payments leader focused on emerging markets and helps some of the best companies in the world expand in emerging countries. Global brands such as Amazon and Microsoft rely on us to increase conversion by eliminating complexity and managing their payment expansion effortlessly.

dLocal Go provides a simple and hassle-free experience to process payments in Emerging Markets. Unlike dLocal, we are focused on Small and Medium Businesses & Online Retail. Our goal is to provide a payment solution for all merchants trying to grow and expand their business in LATAM.

**What’s the opportunity?**

We are looking for an Experience Management Lead who will be responsible for the XM area, designing our processes & solutions, implementing new tools, and finding new and better ways to deliver amazing experiences to our customers.

**What will I be doing?**:

- Design & measure our merchant's experience.
- Develop action plans to increase our merchant's loyalty.
- Implement a new CRM, to boost our merchant's experience.
- Promote a “customer first” environment at all times.
- Define with the CX Manager, XM North and a roadmap to achieve greatness
- Be organized, detail-oriented, take the initiative, and follow up independently.
- Acquire excellent product knowledge, to guarantee the quality of service provided to customers.
- Push yourself and the team by recognizing and suggesting areas of improvement.
- Interact and work together with the different areas of the company.

**What skills do I need?**:

- Bachelor’s degree. Ex: Industrial Engineering, Communication, Administration (MBA degree is a plus).
- Passion for customer experiences and deep interest in understanding client needs.
- Ability to understand metrics / Data-driven mindset.
- Excellent interpersonal and communication skills.
- Great Attitude and ability to learn quickly and be resourceful.
- Google Sheets/Excel knowledge.
- Fluent written and spoken EnglishBasic Knowledge of SQL is a plus.

**What happens when I apply?

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