Solution Architect, Salesforce CRM

**Who is Marcus Thomas?**:
At Marcus Thomas, we believe in earning the trust of our clients by consistently delivering measurable results. We’re not just experts in marketing, but we also understand the importance of making people’s lives better. We call that the Value Exchange where we believe in a mutual exchange that benefits our people and the agency as a whole. Join us and be part of our mission to be the best independent agency to work at and with.

**Hybrid and Remote Work Eligibility**:
**The Role**:
Daily Responsibilities:

- Be the main point of contact for a Client on assigned projects from a Solutions standpoint
- Manage planned deliverables to the scope outlined in the Statement of Work(s)
- Conduct design, discovery and technical walkthroughs with your assigned clients
- Develop and conduct custom training sessions for assigned clients where applicable
- Analyze, design and develop Salesforce solutions based on customer requirements
- Ensure the quality of the overall solution / provide solution best practices and guidelines for the development team
- Execute configuration tasks across CRM components, including administrative settings, security configurations, automation workflows, data integrations, and Digital Engagement tools such as Omnichannel and Einstein Bots.
- Prepare technical / functional documentation
- Coordinate and manage tasks within the assigned project team.
- Carry out functional and technical quality processes for each solution component. Provide and manage the revisions arising in each test.
- Communicate with the client to maintain a clear view of the status of all deliverables

Technical Knowledge:

- Experience with Salesforce Sales (CRM) and/or Service Cloud
- Experience with Digital Engagement, Omnichannel and Einstein Bot a plus
- Experience using LucidChart or a similar tool to create diagrams
- Participation in projects using Project Management Methodologies such as Lean, Agile, Waterfall
- Experience creating detailed requirements and functional specifications documents
- Experience in identifying scope changes

Team Focus:

- Promote collaborative teamwork with your peers and clients
- Keep a positive attitude and commitment towards your work
- Take pride in your work and delivery of best-in-class services
- Make the most of down-time with tasks that will improve your knowledge and skills
- Mentor and elevate others

**Required Qualifications**:

- English: intermediate level
- Organization and attention to detail
- Minimum of two (2) years of experience working in Professional Services or similar environment
- Minimum of two (2) years of experience in a business analyst or comparable role
- Salesforce Certified Administrator and Salesforce Sales Consultant or Salesforce Service Consultant a plus

**Team Values**:
**Community**: Actively contribute to improving the agency, industry, and individual communities, offer viable solutions, support colleagues, teach and share knowledge.

**Accountability**: Deliver on commitments, come prepared and actively participate, anticipate and address problems, communicate effectively, and take ownership of mistakes.

**Respect and Collaboration**: Lead with empathy, listen actively, provide feedback respectfully, seek input from others, collaborate across disciplines, and value everyone's time.

**Inspired Thinking**: Demonstrate curiosity, seek context for assignments, provide value beyond expectations, bring forward consultative ideas, and stay informed about industry trends.

**Diversity**: Embrace different perspectives, respect cultural differences, ensure all voices are heard and respected, and consider multicultural audiences in work.

**Fun/Make Work Play**: Contribute to an enjoyable work environment, inspire passion and joy, be inclusive, and participate in social activities and outings.

**Reasons You'll Love Working Here**:
**Long-Term Client Relationships**: Our clients stay with us for over 12 years on average, showcasing our commitment and success in serving their needs.

**Award-Winning Projects**: Engage in projects that have received industry accolades, contributing to our agency's reputation for excellence.

**Collaborative Culture**: Experience genuine appreciation for your contributions, collaborate with talented colleagues, and work with exciting clients.

**Flexible Work Environment**: Enjoy a hybrid work model with flexible scheduling, supporting a healthy work-life balance.

**Diversity and Inclusion**: Be part of a diverse and inclusive workplace where every voice is valued, fostering creativity and innovation.

**Continuous Learning**: Access opportunities for professional growth and development, ensuring your career evolves alongside our organization.

**Benefits Highlights**:
**Generous Time Off**: Take advantage of our flexible time-off policy, with most teammates enjoying 4-6 weeks off per year for vacation and holidays.

**Family-Friendly Policies**: Benefit from 12 weeks of 100% fully-paid leave