Systems Engineer 2

**SYSTEMS ENGINEER II** IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines and Lotteries to interactive and Social Gaming. We have a well-established local presence and relationships with government and regulators in more than 100 countries around the world and create value by adhering to the highest standards of service, integrity and responsibility. IGT has over 12, 000 employees. **Overall Objective and Purpose**: Software Engineer (Systems): Designs, develops, troubleshoots and debugs software programs for enhancements and new products. Develops software and tools in support of design, infrastructure and technology platforms, including operating systems, compilers, routers, networks, utilities, databases, cloud-based and Internet-related tools. Determines hardware compatibility and/or influences hardware design. Survey Tip: This job should be matched by companies that develop systems software. **Principal Duties and Responsibilities**: - In-depth knowledge of operating systems, network infrastructures and relational databases as it relates to systems related support. - Must be a self-starter (where applicable), keeping current on new and emerging technologies relevant to the business. - Ability to provide input in the definition or modification of currently established processes, procedures and standards for efficiency improvement. - Ability to work as part of a multidisciplinary team to accomplish specific goals or draft policies and procedures relevant to the Systems Support organization. - Ability to effectively communicate (verbally and written), both in english and spanish, with other related organizations (internal and external) to develop solutions as required. Examples of related organizations include (but are not limited to) software engineering, product management, account specialists, product assurance, regulators, and Customers. Internal communication includes peers and management within the Support Services organization. - Ability to draft applicable Systems Engineer level documentation when necessary or as assigned. - Ability to utilize remote connectivity solutions to provide real-time support on production systems while following compliance guidelines. - Ability to conform to best practices, standardized processes, and standard operating procedures. - A keen understanding of customer service principles and the ability to work with customers who possess various levels of skill and competency. - Ability to conduct thorough system analysis and produce supporting documentation. - **Ability to recreate reported issues in a lab environment, working towards finding a solution and going through the proper channels to address it in the field.** **Scope** - Regional for LATAM - Eventual activities for other regions may be needed **General** - Frequency and complexity of internal business contacts - High - Frequency and complexity of external business contacts - High. Meets with existing and potential customers - Physical (% time: travel, operating machinery, environmental etc.) - Varied **Minimum education** - Bachelor’s degree in a technology related field, others may be considered. **Years Experience** - Minimum of 3 year of work experience in system engineering, quality assurance, database administration, IT or a related engineering support capacity. **Essential requirements** - Linux based technologies. - In depth proficiency in server and computer systems including, network administration, OS installation, software support, database administration, system installation/integration. - Knowledge in these areas: Windows Server 2000-2016, Microsoft SQL Server 2005-2016, SQL Server deployment/administration/querying, network design/troubleshooting. - Demonstrated ability to lead and successfully drive results through multidisciplinary and multicultural teams and partners (internal and external) in a competitive, fast-paced environment - Customer, results and solutions-driven - Creative, innovative, out-of-the-box thinker - Highly developed interpersonal skills with a positive attitude and proactive approach - Outstanding business etiquette, networking, negotiation and communication skills (verbal, written, presentation, public-speaking skills) both in English and Spanish. - Effective time management and multi-tasking capabilities - Ability to work outside of regular work hours, including weekends and public holidays (based on business developments). - Willing to travel on an "as needed" basis **Competencies** Problem resolution, Results orientation, Communication, Teamwork, Self-management, Innovation Generator, Personal energy, Time Management, Planning and organization, Customer focus, Analytical thinking, Flexibility, Leadership, Decision Making, Confidentiality and Integrity **The job is satisfactorily performed when**: - Genuinely represents and models the IGT values (passionate, pio