Senior Business Analyst

hace 2 semanas

Munro, Argentina Sybox A tiempo completo

**Sumate al Team Sybox**Uno de nuestros clientes mas importantes quiere sumar **Senior Business Analyst** para trabajar de forma híbrida en sus oficinas ubicadas en Munro.- **Qualifications**:_ - **"Must have"**_:_ - Advanced Spoken and Written English. - **"Good to have" (not mandatory)**:_ - Project Management expertise both Waterfall and Agile Scrum. - **"Is a plus" (not mandatory)**:_ - Experience in Veeva CRM, Salesforce Service.**Position Overview**: **Duties & Responsibilities**: - Partners with the business team to understand and capture high-level business requirements - Clearly articulates and documents business requirements - Assesses the risks of various solutions and assist business in prioritizing competing demands - Manages ongoing relationship with business partnering to drive satisfaction with IT services - Supports the change management process - Supports the introduction and deployment of standard solutions to new markets (if necessary) - Assists with analyzing & testing regular updates from the vendor (Salesforce releases) and communicates changes to the IT and Business Capability Lead - Engages with knowledge workers to incorporate usability and user interface needs when designing systems - Proactively resolves customer satisfaction issues - Manages relationships, and monitors vendor performance against SLAs - Ensures continuous knowledge transfers to the Level-1 (Global Service Desk) and Level-2 Support through the creation and maintenance of Knowledge Articles in the Knowledge Database.▫ **Modalidad**: Híbrida (2 veces por semana presencial. Se ofrece servicio de combi gratuito I/V desde distintos puntos de CABA, GBA Oeste y GBA Norte). ▫ **Tipo de contratación**: en relación de dependencia por tiempo indeterminado con Sybox.**Algunos beneficios**: - Comedor en planta para los días presenciales. - Clases de inglés totalmente gratuitas. - Monto mensual para snacks. - Semana adicional de descanso (entre navidad y año nuevo). - Reintegro de gastos por conectividad. - Tarjeta con monto mensual para gastos de almuerzo. - Viernes Flex. - Día de cumpleaños libre. - Licencia de paternidad extendida. - Plataforma de e-learning para desarrollo profesional interno.- **Sumate a Sybox y ayudemos a nuestros clientes a innovar** Tipo de puesto: Tiempo completo Pregunta(s) de postulación: - ¿Cuál es tu remuneración bruta pretendida para un cambio? Idioma: - inglés (oral y escrito) avanzado (Obligatorio)

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