Delivery Program Manager

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Position: Delivery Program Manager I
Location: Buenos Aires, ARG

The Project Manager is responsible for planning, scheduling, monitoring, and directing PS projects or to implement a solution meeting agreed client requirements and expected business results. The Project Manager may lead a single project or oversee multiple smaller sub-projects. The Project Manager manages employees and third party contractors to ensure projects meet established time, cost, technical, and quality objectives. The Project Manager supports projects beginning in the pre-contract sales process and will manage them through closeout. The Project Manager may be supported by additional Project Managers, and/or Lead Consultants.

Key Areas of Responsibility
- Lead the scoping, planning, cost estimating, and pricing of consulting projects. Responsible for statement of work development and risk assessment, including but not limited to defining goals and objectives, identifying and documenting client requirements, resource requirements, project budget, project risks, and the translation of the client’s business requirements into specific deliverables.
- Lead solution implementation projects of moderate complexity, or a collection of multiple smaller projects.
- Ensure projects are completed on-time, within budget, and within client expectations for quality and functionality.
- Manage client acceptance of the solution and managing client expectations in line with the agreed statement of work.
- Manage day-to-day relationship with client stakeholders and resolution of all issues.
- Maintain and communicate project status to all stakeholders in reports and status meetings.
- Identify sales opportunities, participate in pre-sales planning, project pricing, bid review, and presentation of sales proposals. Acquires incremental business within the project through change control.
- Build a project team, including NCR employees, offshore resources, and contractors.
- Ensure proper set up of the engagement in the time keeping system, ensuring consultants and contractors are always current with their reported time. Produces project financial and status reports from PSA and EDW systems.
- Ensure monthly billings, timely collection of revenue, and manage procurement and payment to contractors.

**Skills**:

- Project Planning and Organizing — Define project scope, estimate time, cost, and resources requirements. Plan project according to advocated NCR PM methodology. Assess project risk, develop risk mitigation strategies, and support the sales team to develop contracts and project pricing.
- Managing Project Implementation — Manage all aspect of post-sale implementation of a project.
- Coaching — Provide timely guidance and feedback to help others strengthen specific knowledge and skill areas needed to accomplish a task or solve a problem.
- Business Needs Analysis — Ability to define the client’s requirements within the context of their business. Ability to assess the opportunities, benefits, risks, and success factors of a potential solution.
- Decision-Making — Ability to use logical, sound judgment and experience to determine the appropriate course of action based on scenario, procedures, and guidelines, for a given situation.
- Problem-Solving — Gather and use information needed to develop effective solutions to difficult problems or situations.
- Facilitation and Meeting Management — Guide the activities of an individual