Solutions Consultant

hace 5 días

Buenos Aires, Argentina Momentum.io A tiempo completo

**About Momentum**:
We’re looking to add another remote **Solutions Consultant** on the Customer Success team who is technical, self-directed, highly personable and responsive. You’ll take immediate ownership of key accounts and have a direct impact on top-line revenue for our business. Momentum is a remote-equal company, with offices in Oklahoma City, San Francisco, Vancouver, Rosario (Argentina) and Hyderabad. This role is remote from Buenos Aires, Argentina.

**Areas of Ownership**:
**Customer Relationship**:

- Act as the the primary point of contact for technical questions pre and post sales

- Debug, build workflows, triage requests, and be the bridge between customers and our engineering team

- Build and maintain strong, long-lasting relationships with our customers, acting as the technical SME for all strategic discussions

- Understand our customer’s business goals and challenges, aligning Momentum’s products to meet their needs.

**Customer Onboarding/Training**:

- Lead the onboarding process from POC to post-sales, ensuring that our customers get immediate value in our product

- Meet weekly, bi-weekly or monthly with customers to discover new problems to tackle together and how Momentum can help

- Conduct training sessions to empower our customers to get the most out of the Momentum platform

**Strategic Account Planning**:

- Collaborate with clients to develop and execute strategic account plans, identifying opportunities for upselling and cross-selling based on client needs and our product offerings.

**Product Feedback and Improvement**:
Act as a liaison between our customers and our founders/product teams to directly convey customer feedback and contribute to the continuous improvement of our products.

**Who We're Looking For**:

- 4-5 years of experience in a similar role, preferably within a SaaS or tech company.

- Strong technical background with a Bachelor's degree in Computer Science/Engineering or relevant work experience preferred

- Experience with managing Salesforce Flows and Admin preferred

- Stellar communication skills & ability to work as a trusted advisor for our customers

- Self-motivated and able to thrive in a fast-paced, collaborative environment.

**Benefits**:

- Competitive salary & early stage stock options based on experience

- 100% coverage of health insurance, with 75% support for dependents

- 3 weeks paid PTO

- Yearly offsite at a memorable location

- Learning stipends

- A fun team that values autonomy and trust

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