Client Success Manager

hace 2 semanas

Buenos Aires, Argentina Straight Shot Post A tiempo completo

ABOUT STRAIGHT SHOT POST

Straight Shot Post is a dynamic social media agency focused on delivering powerful content and building strong client relationships. We value transparency, honesty, effort, and simplicity—qualities that guide our interactions and work every day. We’re not just looking to fill a role; we’re looking for someone who sees this as an opportunity to excel in their craft, grow with us, and make a tangible impact in the industry. If you’re passionate about supporting clients, meticulous in managing details, and ready to take on a key role in a thriving agency, we’d love to meet you.

WHO WE’RE LOOKING FOR

We’re seeking a Client Success Manager who is committed to providing clients with an exceptional experience. This role is ideal for someone who:

- Thrives on effort and is always looking to improve their skills and work.
- Is extremely detail-oriented, organized, and enjoys the challenge of managing multiple projects.
- Has a proactive approach to client satisfaction, with a commitment to building and maintaining strong client relationships.
- Brings at least 2 years of experience managing a video or content team and is familiar with project management platforms, preferably Notion.
- Shares our values of transparency and simplicity, with strong communication skills to support seamless client interactions.
- Is adaptable and can thrive in a small, agile team that embraces both professionalism and a laid-back, supportive culture.

RESPONSIBILITIES
- Project Management Board Maintenance: Keep the Notion calendar updated and organized, providing clear project statuses and weekly reports to the Creative Director.
- Client Interaction and Satisfaction: Serve as the primary client contact, ensuring their needs are met, issues resolved promptly, and satisfaction maintained at a high level.
- Onboarding New Clients: Guide clients through an organized onboarding process, ensuring they understand the scope of services, tools, and support available.
- Content Review: Review all written and video content for brand compliance, scheduling content review meetings with the Creative Director and other team members as needed.

**REQUIREMENTS**:

- High proficiency in American English with strong communication and organizational skills.
- At least 1 year of experience managing a video or content team.
- Familiarity with Notion (or similar project management platforms) is a plus.
- Meticulous attention to detail, able to manage and coordinate multiple projects efficiently.

BENEFITS OF WORKING WITH US
- Room for Growth: We’re looking for team members who want to advance with us. Many of our team members have stayed with us long-term, finding room for both professional and personal growth.
- Remote Flexibility: Enjoy the freedom of working fully remote from anywhere, as long as you have a stable internet connection.
- Inclusive Culture: We encourage everyone to bring their authentic selves to work. Straight Shot Post is a judgment-free zone where you can feel comfortable and supported.

LOGISTICS
- Monday through Friday, 10am-6pm EST.
- Paid in USD.

We can't wait to hear from you

Pay: $900.00 - $2,000.00 per month

Expected Start Date: 01/01/2025

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