Business Unit Systems Analyst

**Role Summary**

The Business Unit System Analyst supports electronic payments to insurance

carriers, with a focus on enhancing system efficiency, ensuring compliance, and

driving growth. This role supports the HOIPremiumDirect team to recommend

and implement improvements in processes, data, and carrier interactions.

**Key Responsibilities**
- System & Data Analysis _
- Review payment history and carrier success rates to ensure proper system

functionality and performance.
- Conduct root cause analysis to identify system bugs, process gaps, enhancement

opportunities.
- Monitor data volumes and investigate significant changes or anomalies.

Requirements & Documentation
- Gather, write, and manage requirements for system changes, ensuring

alignment with business needs and stakeholder impacts.
- Develop and maintain clear documentation, including user guides, quick

references, and release notes.
- Problem-Solving & Continuous Improvement _
- Research and resolve moderately complex data issues.
- Recommend improvements to processes and systems based on findings.
- Collaborate with business leads, product owners, and carrier partners to

implement solutions.
- Project Support _
- Manage and support projects, adapting quickly to shifting priorities.
- Provide hands-on support wherever needed to improve data quality and system

performance.

**Qualifications**
- Education & Experience _
- Bachelor’s degree in Business Administration or related field.
- Minimum 2 years of SQL/data query experience.
- At least 2 years as a Business Analyst or 2 years in the insurance industry.
- Core Abilities _
- Strong analytical and decision-making skills with the ability to process time
- sensitive data.
- Highly organized with the ability to prioritize and manage multiple tasks

independently or in a team.
- Flexible and adaptable to shifting business needs and priorities.
- Preferred Skills & Experience _
- Knowledge of insurance tracking and mortgage loan servicing.
- Strong attention to detail with the ability to connect details to the bigger picture.
- Experience breaking down complex processes into clear steps and decisions.
- Proficiency in Microsoft Office tools (Excel, PowerPoint, Visio, etc.) for process

mapping, reporting, and presentations.
- Strong written and verbal communication skills to explain technical and

business concepts to diverse audiences.
- Ability to balance both business and technical perspectives.
- Previous business or process analysis experience.

**Helping People Thrive in a Connected World**

**What’s the culture like at Assurant?**
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

**Company Overview**
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

**Equal Opportunity Statement**
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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