Shopify Virtual Assistant

**About Us**:
Super Speciosa is a leading e-commerce brand in the herbal supplement space, offering high-quality kratom products to thousands of customers every month. We are a fast-growing, mission-driven D2C brand focused on transparency, compliance, and exceptional customer experiences.

As our operations scale, we’re expanding our digital team to support a stronger, more optimized Shopify ecosystem that keeps our storefront performing at its best.

**Position Overview**:
We are looking for a highly skilled **Shopify Virtual Assistant** with deep Shopify expertise, strong technical understanding, and proven experience managing, optimizing, and supporting Shopify stores.

This role will support our marketing, product, and e-commerce teams by ensuring the website stays up-to-date, error-free, fast, conversion-optimized, and ready for ongoing promotional campaigns.

Experience in the **supplements, wellness, or regulated e-commerce niche** is a strong plus.

This is a remote, full-time role with potential to grow into a long-term postion.

**Requirements**:
**Key Responsibilities**:
**Shopify Store Management**:

- Manage product listings, variants, pricing, inventory updates, and PDP/collection optimizations
- Update onsite promotions: announcement bars, landing pages, pop-ups, banners, discounts, and automation triggers
- Create and maintain landing pages (Replo, theme editor, custom sections, etc.)
- Monitor store performance and resolve technical issues as they arise
- Collaborate with our graphic designer and marketing team for new assets and promotions

**Technical Shopify Expertise**:

- Modify and update Shopify 2.0 themes
- Assist with Liquid/HTML/CSS edits for troubleshooting or customization
- Integrate, manage, and troubleshoot Shopify apps (Klaviyo, ReConvert, AfterSell, tracking apps, reviews apps, etc.)
- Optimize store speed, mobile performance, and UX
- Support CRO audits, A/B testing setup, and data collection
- Create and manage Shopify flows and automations

**E-Commerce Operations**:

- Assist with order flow checks, tracking updates, and fulfillment-related troubleshooting
- Perform data entry, maintain organized records, track SKUs, and ensure product accuracy
- Prepare reports and assist in coordinating tasks with marketing, development, and customer support teams
- Support B2B/wholesale setup, product uploads, and pricing updates when needed

**Ongoing Administrative Support**:

- Maintain documentation for store processes and product updates
- Ensure accurate implementation of promotional campaigns on Shopify
- Coordinate with internal teams (marketing, product, fulfillment, dev) to ensure smooth execution

**Required Skills**:

- **2+ years proven experience managing Shopify stores** (DTC, dropshipping, or e-commerce)
- Strong understanding of **Shopify 2.0**, sections, templates, metafields, and theme customizations
- Ability to make front-end edits using **Liquid, HTML, CSS** (basic JS is a plus)
- Experience with **Klaviyo, ReConvert, AfterSell, GemPages, and other Shopify apps**
- Excellent organizational skills with strong attention to detail
- Ability to troubleshoot Shopify issues quickly and effectively
- Strong communication skills; ability to work independently and meet deadlines
- Comfortable working with technical documentation and following SOPs

**Preferred Qualifications**:

- Experience in **supplements, wellness, or regulated product industries**
- Familiarity with **Shopify Plus**
- Understanding of **CRO principles**, mobile optimization, A/B testing, and site performance
- Experience with **Shopify API**, Flow, Scripts, or advanced automation
- Knowledge of basic SEO best practices (metadata, alt text, structured content)
- Experience coordinating with remote teams (marketing, design, development)

**Benefits**

- Flexible remote work schedule
- Opportunity to work with a fast-growing D2C brand
- Long-term growth potential within our e-commerce and marketing team
- Collaborative team culture with ongoing learning opportunities
- Direct involvement in improving conversion rates, UX, and site performance