Admissions Specialist in Hospitality Academy

Intro:
Are you eloquent in your articulation and confident in both written and verbal communication? Are you passionate about international relations, connecting cultures, and helping others? Do you wish to consult and assist aspiring hospitality students and young professionals in starting their international careers? Do you have a drive to consistently come up with innovative solutions? Then this position is exactly what you are looking for

We are looking for a Hospitality Academy Admission Specialist with a strong focus on customer success. You will play a pivotal role in the recruitment and enrollment process of prospective students, ensuring the smooth transition from applicant to admitted students.

Additionally, you will collaborate closely with the Admission Department Manager to execute strategic admission initiatives effectively.

**Requirements**:

- Excellent written and oral communications skills in English.
- Desire for continuous learning.
- Strong interpersonal and communication skills to engage effectively with prospective students, external partners and internal team mates.
- Excellent organizational, multi-tasking and time-management skills.
- Technology proficiency - understanding of CRM platform.
- Demonstrated ability to maintain confidentiality and handle sensitive information professionally.
- Ability to assess and analyze problems and suggest solutions.
- Prior experience in Higher education or similar roles preferred.

**Responsibilities**:

- Applicant Support
- Offer individualized guidance to applicants, providing insight into academic programs, career opportunities and clarity regarding the anticipated student timeline.
- Admissions Policy Compliance:

- Stay updated on program specific policies, procedures and program requirements to ensure relevant and current information are shared to applicants.
- Collaborative Coordination - External:

- Ensure internal processes are adapted so the appropriate information is provided to students.
- Collaborative Coordination - Internal
- Work closely with the Admission Department Manager to execute admission strategies and meet enrollment targets.
- Share relevant changes to our internal teams in a clear and concise manner to guarantee the company is providing appropriate details and setting proper expectations for the anticipated programs.
- Promote a student-centric experience throughout all departments.
- Data Management:

- Maintain meticulous records of applicant information and admission decisions in student files & CRM following SOP for records management.
- Generate reports to assist in strategic planning.
- Business Development:

- Collaborate with the Admissions Department Manager on identifying potential hurdles and possible solutions.
- Collaborate with the marketing department to develop effective strategies for sharing pertinent information to prospective students.
- Conduct analysis to identify emerging trends and opportunities that can better the overall customer experience.
- SOP (Standard Operating Procedure) Generation:

- Work with the Admission Department Manager to develop and maintain standard operating procedures for the entire admission process, ensuring consistency and efficiency throughout the admissions process.
- Regularly review and update SOPs to incorporate any changes in admission policies, regulations or university requirements.
- Mentor other teammates and departments on SOPs and ensure they are sharing proper information regarding the established guidelines of the admission process.
- This role is 100% remote, based on a set schedule from 09:30 - 18:30 Central European Time excluding breaks.