Customer Interaction Eximia Mega: Contrato por 1

This is your opportunity to tackle the world’s biggest challenges with us: Maintaining our health, feeding growing populations and slowing the rate of climate change. You have a voice, ideas and perspectives and we want to hear them. Because our success begins with you. Be part of something big. Be Bayer.

**Customer Interaction Eximia Mega: Contrato por 1 año**

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where, Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

When you show proactivity and ambition, we’ll harness it through a variety of opportunities and challenges in the diverse areas of our business - all with a strong and meaningful purpose. Where do you want to go? What do you want to do? How do you want to make a difference? The choice is yours, and we’ll help you get there. Be better together. Be Bayer.

**Purpose**:
Act as primary communication contact for assigned customer accounts to enhance each experience

**Your mission will be to**:

- Analyze account history, help make decisions to optimize orders and product deliveries to customers
- Provide information on orders, supply availability, timing, deliveries, updates on products, marketing and operational programs..Seek customer feedback to track satisfaction level
- Influence customers to adopt new processes, tools, and systems including training sessions
- Complaints - Receive and register and communicate resolution to customers
- Communication to Commercial team and partners
- Address any immediately resolvable requests (order entry, order adjustment - volume & delivery date; scheduling and delivery, product returns, delivery complaints, etc).
- Provide overall business update and customer account info (e.g. availability dates, delivery forecast, targets, progress)
- Reach out to customers for missing Customer Master data information to process sales orders.
- Influence product take and delivery timing to achieve financial targets
- Monitor customer prioritization, delivery forecast targets and support product allocation management
- Manage research, resolution, documentation and communication for complaints & errors (incl. Delivery)
- Understand the targets, track and communicate progress to account.
- Align on Operational Business Plans and develop delivery forecast with Customer (location-level)
- Verify account information prior to season (Ship to locations, driver instructions, etc.)
- Analyze account history to help make decisions and ensure order accuracy
- Manage account volume reconciliation process (automatic for some brands)
- Understand the regions supply needs and negotiate with accounts to utilize longs and shorts
- Understand marketing & operational programs related to their customer and explain and answer questions related eligibility and program details for customers
- Influence account to take delivery of product (e.g. push-model)
- Conduct training sessions for accounts on new processes, tools, and systems
- Influence accounts to adopt new processes, tools, and systems
- Communicate key dates and information to accounts and Sales teams
- Own accountability for customer business processes (Returns, Replants, etc.)
- Document delivery refusal if applicable (opt-out before shipped)
- Follow through with Customer Operations to ensure completion of account related requests

**Unlock your potential**:

- Intermediate English writing and Speaking
- Bachelor's in Agribusiness, Biotechnology, Agricultural Engineer or similar
- 5 Years in Customer Service Experience is desired
- Customer focus, results orientation, collaboration, agility, conflict management, decision making

**Ubicación**:
Argentina : Buenos Aires : Munro

**División**:
Crop Science

**Código de referencia**:
791277