2nd Level Support Analyst

hace 2 semanas

Córdoba, Argentina EPAM Systems, Inc. A tiempo completo

We are looking for a dedicated and detail-focused **2nd Level Support Analyst** to become an integral part of our proactive IT support team.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

**Responsibilities**
- Resolve escalated customer support inquiries promptly and accurately
- Collaborate with senior support analysts and team members to identify and solve complex technical issues
- Proactively monitor and maintain IT systems to avoid potential problems
- Offer recommendations and feedback to enhance support procedures and tools
- Keep clear and efficient communication with team members and stakeholders with no technical background

**Requirements**:

- Minimum of 2 years in Application Support
- Degree in Information Technology, Computer Science, or a similar field; or equivalent practical experience
- Proficiency in PL/SQL with Oracle Forms and Reports
- Background in REST APIs using platforms like Node.js or Spring Boot
- Familiarity with React components, props, state, hooks
- Understanding of JavaScript, including promise management and async/await
- Knowledge of GitHub or Bitbucket
- Competency in tools like Postman or Swagger
- Basic understanding of IT principles and support structures
- Strong problem-solving skills with close attention to detail
- Excellent written and verbal communication skills
- A proactive approach with willingness to take initiative

**Nice to have**
- Capability in BitBucket
- Skills in JavaScript or Node.js
- Background in Oracle Forms Services or Oracle Reports Server
- Proficiency navigating Postman
- Familiarity with Spring Boot

**We offer**
- Connectivity Bonus (15,000 ARS are paid with a salary receipt at the end of each month as a non-wages concept).
- Medicina Prepaga (It covers the collaborator and direct family group).
- Paternity Leave (Two additional days are added to what is established by law, total of 4 days).
- Discounts card.
- English Training (English lessons, twice per week).
- Training Program (Access to multiple customized training plans according to the needs of each role within the company).
- Marriage bonus (The company doubles the allowance established by law that ANSES offers).
- Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company).
- External Agreements and Discounts.
- Vacations: 14 calendar days a year

  • 2nd Level Support Analyst

    hace 2 semanas

    Córdoba, Argentina EPAM Systems, Inc. A tiempo completo

    We are seeking a committed and precise **2nd Level Support Analyst** to join our dynamic IT support team. EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will...

  • Junior 2nd Level Support Analyst

    hace 2 semanas

    Córdoba, Argentina EPAM Systems, Inc. A tiempo completo

    We are seeking a motivated and detail-oriented **Junior 2nd Level Support Analyst** to become part of our dynamic IT support team. EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive...

  • Support Quality Analyst

    hace 1 semana

    Córdoba, Córdoba, Argentina transferz A tiempo completo

    Are you our next AI-native, data-centered Customer Support Quality Analyst who stands out by delivering excellent quality assessment within the global operations team? At Transferz, we cater to the diverse needs of thousands of travelers, both corporate and leisure. Assist our Support team by providing premium and solution-driven data analysis on our quality...

  • AI-Powered Support Quality Analyst

    hace 4 semanas

    Córdoba, Argentina Transferz A tiempo completo

    A travel support company is seeking a Support Quality Analyst to enhance customer interactions in a dynamic international team. The candidate will monitor quality, analyze support data, and implement high standards to deliver excellent service to travelers and drivers. Role demands strong analytical skills, experience in quality assurance, and proficiency in...

  • Support Quality Analyst

    hace 4 semanas

    Córdoba, Argentina Transferz A tiempo completo

    Are you our next AI-native, data-centeredCustomer Support Quality Analyst who stands out by delivering excellent quality assessment within the global operations team? At Transferz, we cater to the diverse needs of thousands of travelers, both corporate and leisure. Assistour Support team by providing premium and solution-drivendata analysison our quality...

  • Remote Linux Support Engineer – Entry Level

    hace 7 días

    Córdoba, Argentina Canonical A tiempo completo

    A leading open-source technology firm is hiring an Associate Linux Support Engineer to provide technical support for customers using Ubuntu and open source products. You will manage customer cases, ensure high satisfaction, and contribute to team knowledge. The role requires strong Linux troubleshooting skills and an undergraduate degree in a technical...

  • Customer Success Analyst

    hace 7 días

    Córdoba, Argentina Ottomatik.io A tiempo completo

    Hi there! We are South and our client is looking for a Customer Success Analyst! Note To Applicants Eligibility: This position is open to candidates residing in Latin America. Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered. Professional Presentation: We encourage you to showcase your...

  • Remote LATAM Ops

    hace 3 semanas

    Córdoba, Argentina Roverpass A tiempo completo

    A fast-growing AI startup is looking for an Operations & Support Analyst in Córdoba, Argentina. The selected candidate will manage client support tickets and operational tasks while coordinating vendor assessments and communications. Strong organizational skills and a detail-oriented approach are essential for this role. The position offers a remote work...

  • Senior System Analyst

    hace 4 semanas

    Córdoba, Argentina Luxoft A tiempo completo

    **Project description**: Application Modernization Practice is a horizontal practice, supporting all business verticals in Luxoft. We are looking for a Senior System Analyst who will be able to work with different domain zones. For this project we have an ambitious goal to migrate a legacy system written in HLASM (High-Level Assembler) from the mainframe...

  • Tech Support Team Lead

    hace 4 semanas

    Córdoba, Córdoba, Argentina Top Remote Talent A tiempo completo

    The team of experts providing analytical services to healthcare clients is looking for a great, long-term Support Team Lead - Health-Tech, you will architect and cultivate a world-class support experience for doctors using a flagship Chrome plugin, directly influencing product strategy and user success. You will join an international team of first-class...