2nd Level Support Analyst

hace 2 semanas

Córdoba, Argentina EPAM Systems, Inc. A tiempo completo

We are looking for a dedicated and detail-focused **2nd Level Support Analyst** to become an integral part of our proactive IT support team.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

**Responsibilities**

  • Resolve escalated customer support inquiries promptly and accurately
  • Collaborate with senior support analysts and team members to identify and solve complex technical issues
  • Proactively monitor and maintain IT systems to avoid potential problems
  • Offer recommendations and feedback to enhance support procedures and tools
  • Keep clear and efficient communication with team members and stakeholders with no technical background

**Requirements**

  • Minimum of 2 years in Application Support
  • Degree in Information Technology, Computer Science, or a similar field; or equivalent practical experience
  • Proficiency in PL/SQL with Oracle Forms and Reports
  • Background in REST APIs using platforms like Node.js or Spring Boot
  • Familiarity with React components, props, state, hooks
  • Understanding of JavaScript, including promise management and async/await
  • Knowledge of GitHub or Bitbucket
  • Competency in tools like Postman or Swagger
  • Basic understanding of IT principles and support structures
  • Strong problem-solving skills with close attention to detail
  • Excellent written and verbal communication skills
  • A proactive approach with willingness to take initiative

**Nice to have**

  • Capability in BitBucket
  • Skills in JavaScript or Node.js
  • Background in Oracle Forms Services or Oracle Reports Server
  • Proficiency navigating Postman
  • Familiarity with Spring Boot

**We offer**

  • Connectivity Bonus (15,000 ARS are paid with a salary receipt at the end of each month as a non-wages concept).
  • Medicina Prepaga (It covers the collaborator and direct family group).
  • Paternity Leave (Two additional days are added to what is established by law, total of 4 days).
  • Discounts card.
  • English Training (English lessons, twice per week).
  • Training Program (Access to multiple customized training plans according to the needs of each role within the company).
  • Marriage bonus (The company doubles the allowance established by law that ANSES offers).
  • Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company).
  • External Agreements and Discounts.
  • Vacations: 14 calendar days a year

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