Junior 2nd Level Support Analyst

hace 24 horas

Córdoba, Argentina EPAM Systems, Inc. A tiempo completo

We are seeking a motivated and detail-oriented **Junior 2nd Level Support Analyst** to become part of our dynamic IT support team.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

**Responsibilities**
- Provide effective solutions to escalated customer support inquiries
- Collaborate with senior analysts and team members to investigate and address technical challenges
- Monitor IT systems to anticipate and mitigate potential disruptions
- Offer ideas and recommendations to enhance support tools and workflows
- Ensure precise communication across team members and non-technical stakeholders

**Requirements**:

- 6+ months of experience in Application Support
- Degree in Information Technology, Computer Science, or related field; or equivalent practical exposure
- Proficiency in PL/SQL and Oracle Forms and Reports
- Background in REST APIs using frameworks like Node.js or Spring Boot
- Familiarity with React concepts such as components, props, state, hooks
- Understanding of JavaScript functionality, including managing promises and async/await
- Knowledge of GitHub or Bitbucket
- Competency in utilizing tools such as Postman or Swagger
- Basic knowledge of IT systems and operational frameworks
- Strong analytical mindset and exceptional attention to detail
- Excellent communication skills in both written and verbal formats
- A keen initiative and proactive approach to challenges

**Nice to have**
- Familiarity with Bitbucket
- Understanding of JavaScript or Node.js
- Qualifications in Oracle Forms Services or Oracle Reports Server
- Showcase of Postman proficiency
- Flexibility to use Spring Boot

**We offer**
- Connectivity Bonus (15,000 ARS are paid with a salary receipt at the end of each month as a non-wages concept).
- Medicina Prepaga (It covers the collaborator and direct family group).
- Paternity Leave (Two additional days are added to what is established by law, total of 4 days).
- Discounts card.
- English Training (English lessons, twice per week).
- Training Program (Access to multiple customized training plans according to the needs of each role within the company).
- Marriage bonus (The company doubles the allowance established by law that ANSES offers).
- Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company).
- External Agreements and Discounts.
- Vacations: 14 calendar days a year

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