2nd Level Support Analyst

hace 2 semanas

Córdoba, Argentina EPAM Systems, Inc. A tiempo completo

We are seeking a committed and precise **2nd Level Support Analyst** to join our dynamic IT support team.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

**Responsibilities**
- Address escalated customer support inquiries with efficiency and precision
- Work alongside senior support analysts and team members to resolve intricate technical challenges
- Monitor and maintain IT systems proactively to mitigate potential issues
- Provide suggestions and input to refine support processes and tools
- Maintain clear and effective communication with team members and non-technical stakeholders

**Requirements**:

- 2+ years of experience in Application Support
- Degree in Information Technology, Computer Science, or a related field; or equivalent practical experience
- Proficiency in PL/SQL with Oracle Forms and Reports
- Background in REST APIs using frameworks like Node.js or Spring Boot
- Familiarity with React components, props, state, hooks
- Understanding of JavaScript, including promise management and async/await
- Knowledge of GitHub or Bitbucket
- Competency in tools like Postman or Swagger
- Basic understanding of IT principles and support frameworks
- Attention to detail coupled with effective problem-solving skills
- Strong written and verbal communication abilities
- A proactive mindset and initiative-taking attitude

**Nice to have**
- Familiarity with BitBucket
- Expertise in JavaScript or Node.js
- Showcase of Oracle Forms Services or Oracle Reports Server
- Understanding of Postman usage
- Background in Spring Boot

**We offer**
- Connectivity Bonus (15,000 ARS are paid with a salary receipt at the end of each month as a non-wages concept).
- Medicina Prepaga (It covers the collaborator and direct family group).
- Paternity Leave (Two additional days are added to what is established by law, total of 4 days).
- Discounts card.
- English Training (English lessons, twice per week).
- Training Program (Access to multiple customized training plans according to the needs of each role within the company).
- Marriage bonus (The company doubles the allowance established by law that ANSES offers).
- Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company).
- External Agreements and Discounts.
- Vacations: 14 calendar days a year

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