Intake Support Specialist
hace 1 semana
Do you excel in English and are ready to help guide potential clients from their first interaction with our firm? As an Intake Specialist, you will connect with individuals seeking legal help, assist them with their initial questions, and prepare them for receiving top-quality legal support. You will be a key communicator, a supportive ally, and a detailed planner, making sure every potential client feels listened to, appreciated, and confident in our dedication to their case. Join us and make a significant difference in our clients' lives through meaningful conversations.
Who We Are:
Wanta Thome is dedicated to helping employees overcome challenges like wrongful termination, discrimination, and wage disputes through thoughtful legal representation, education, and community support. Our team works closely with clients, guiding them meticulously through their legal cases and building strong, supportive relationships. Join our mission to advocate passionately for our clients, driving everything we do.
Why Join Us?
Meaningful Impact: Help change lives by assisting people to recover from workplace injustices that have negatively affected their careers and financial well-being. Positive Environment: Become part of a team that values positivity and teamwork, where your contributions are important. Professional Growth: Take on various responsibilities and challenges in a dynamic environment to grow both personally and professionally. Innovative Firm: Be part of a forward-thinking law firm that prioritizes client satisfaction, innovative solutions, and excellence.
**Location**:
This is a remote position.
Schedule:
Full-time, 8:00AM - 5:00PM Central Time, Monday through Friday.
Languages Required:
Fluent in English.
Key Responsibilities:
As an Intake Paralegal, you will be crucial in managing our law firm’s initial interactions with clients, ensuring a smooth and efficient process from the first contact to accepting their case. You will:
- Manage new client engagements using our standard procedures to screen and prioritize inquiries smoothly transitioning them to consultation.
- Handle document management by securely receiving and analyzing client documents, using technology to prepare cases for review.
- Coordinate client follow-ups and work closely with the litigation team to move qualified cases forward.
- Improve our intake processes by using feedback and analytics to enhance efficiency and client satisfaction.
- Master technology tools like AI and CRM systems (we use HubSpot) to optimize operations and improve client interactions.
Qualifications:
- Experience in a law firm, preferably in client intake.
- Fluent in both English and Spanish, with the ability to engage a diverse client base effectively.
- Strong analytical and organizational skills, proven ability to handle complex information.
- Tech-savvy, experienced with CRM tools (like HubSpot) and document management systems.
- Excellent communication skills, able to explain complex legal concepts in simple, clear terms.
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