Senior IT Technical Support

hace 2 semanas

Córdoba, Argentina Avenga A tiempo completo

**_This is us_**

At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.

**_This is the job_**

You will be responsible for the end-to-end lifecycle of technical issues, improvements, and changes, working closely with cross-functional teams and delivery partners. This role includes rotational on-call support and may require occasional overtime.

**_
This is you_**
- 5+ years of experience in **IT technical support** or a similar domain.
- Proven experience managing incidents, problems, and changes in accordance with **ITIL practices**.
- Strong knowledge and hands-on experience with **Manufacturing Execution Systems (MES)**, ideally **PharmaSuite**.
- Experience supporting **Microsoft Windows Server 2016+**, **Microsoft SQL Server 2016+**, and **Red Hat JBoss EAP**.
- Familiar with **ServiceNow** for ticket and incident handling.
- Solid understanding of **GxP requirements**, **CSV (Computer System Validation)**, and **documentation best practices**.
- Capable of scripting, testing, and configuring IT solutions based on business needs.
- Excellent troubleshooting and analytical skills.
- Strong domain knowledge in **manufacturing, supply chain, quality, and/or engineering** is a plus.
- Experience working independently and collaborating with cross-functional teams and delivery partners.
- Ability to lead and mentor specialists within your domain.
- English level**:Advanced** (written and verbal)
- Willingness to be part of an **on-call weekend rotation** and support occasional **overtime** when needed.

**_This is your role_**
- Deliver reliable and stable IT services following **ITSM (IT Service Management)** processes.
- Manage the entire lifecycle of incidents and technical issues, from logging to resolution and closure.
- Perform root cause analysis, provide solutions, and document fixes and lessons learned.
- Ensure operational effectiveness of IT systems, with a focus on system monitoring and proactive issue prevention.
- Support and enhance solutions through configuration, scripting, and testing.
- Ensure systems remain compliant with GxP and validated according to CSV policies.
- Support multiple phases of the solution lifecycle (implementation, operation, retirement).
- Contribute to **knowledge management**, maintain solution documentation and quality standards.
- Lead or contribute to **continuous improvement initiatives** and process optimizations.
- Collaborate with external vendors and internal teams to deliver critical services.

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