Software Support Analyst

hace 2 semanas

San Miguel De Tucuman, Argentina Sovos Compliance A tiempo completo

**Software Support Analyst (SSA) Role**

**More specifically they will**:

- Assist clients with data file imports as well as the creation of custom reports of their information
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Provide training and guidance to clients as well as internal staff for our products and services
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Troubleshoot the creation and modification of more complex client tax forms (NOTE: tax industry background is not required)
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Interact and help with clients, internal and external, regarding their issues including status updates, training, and issue resolution
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Be available via softphone and working an eight (8) hour shift with a one (1) hour lunch break
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Additional weekend shift opportunities may be available
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- Ability to manage multiple tasks concurrently and actively manage tasks to completion
- High comfort level using Windows PCs, including Microsoft Outlook, Excel, Word, and web browsers
- Learns new software easily
- Great team player who is passionate about technology and helping others
- Fluency in the English language
- Excellent written and verbal communication skills - this role does involve talking to users
- Prior call center or customer service skills is a plus

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