Senior Deskside Support Technician
hace 4 semanas
Description
We are looking for individuals who can interact, collaborate, and address end users/clients with the highest standard of professionalism/customer service. Working in fast passed post migration environment where 15- 20 calls per day will need to be resolved. Documentation of solutions produced and submitted to a team leader for publication to Steady State Support teams.
**Requirements**
**Key Accountabilities**
Deliver technical support services in a courteous and responsive manner.
Support a migration of Windows 10 to Windows 11.
Consistently demonstrate interpersonal and customer service skills in English and Spanish.
Update Service now and leverage Knowledgebases.
Understanding of Remote Support vital for this effort.
**Requirements/ Qualifications**
5 years of work-related experience in enterprise environments
Experience working with laptops and both Windows 10 and Windows 11 operating systems.
CompTIA A+ and Windows 11 certification required.
Associate’s degree or technical training or equivalent combination of education and experience
Demonstrated ability to multitask, troubleshoot and document solutions once resolved.
Excellent customer service and communication skills in English and Spanish
Experience with Service now required.
5 years
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