Salesforce Administrator

Latch was founded in NYC a decade ago with a vision to create unparalleled experience for residents through hardware and software. Now after 100+ million unlocks, we're continuing that vision to transform how people interact act with spaces everywhere.

Our mission is to unified access to spaces, services, and experiences that redefine the way we live, work, and connect. We do this by combining software, products, and services into a holistic platform that makes spaces more efficient, enjoyable, and profitable.

Recently, we've acquired Honest Day’s Work, propelling us toward a seamless residential ecosystem. Think empowered building owners, operators, and residents with secure access.
Led by CEO Jamie Siminoff's visionary expertise, we're shaping the future of spaces.

**Responsibilities**
- Translating business requirements into well-designed solutions that best leverage the Salesforce platform and products (CPQ, Community & Sales Cloud)
- Participating in technical design sessions; create technical solution documentation aligned with the business objectives and goals
- Responsible for matching business process and automation requirements to the capabilities of Salesforce, including, but not limited to, managed and unmanaged packages, complex data model, integration, role hierarchy, sharing and security model
- Provide detailed scope and estimated hours breakdown for assigned tasks
- Assist in managing ongoing Salesforce maintenance & improvements which might include:

- Maintaining the Role Hierarchy, Profiles, security settings, access settings etc.
- Reviewing Existing Automation and augmenting changes to that automation
- Data Imports, Data Integrity Review, and Data Manipulation
- Provide functional architecture strategy and guidance for all Salesforce rollouts
- Articulate to the stakeholders the value of recommended solutions and approach
- Set standards and procedures based on industry best practices for design, configuration and development on Salesforce

**Requirements**:

- At least 4 years of experience working on the Salesforce Platform, and 3 of those being an administrator
- Certifications:

- SFDC Certified Administrator
- SFDC CPQ Administrator
- Nice to have:

- SFDC Sales Cloud Consultant
- SFDC Certified Experience Cloud Consultant
- Platform App Builder
- Ecommerce store experience
- B2B Ecommerce Dev Experience
- Experience in Building Automation (Process Builders, Screen Flows, Autolaunched Flows, etc) on the Salesforce Platform
- Understanding of the Salesforce product suite including Salesforce1, Sales Cloud, Service Cloud, Experience Cloud, CPQ, and various AppExchange solutions
- Experience integrating with external systems via REST/SOAP, Streaming API and ETL solutions
- Ability to perform testing and write unit tests for end users
- Familiarity with agile software delivery methodologies (Scrum) and tools such as Jira or Wrike
- Excellent client-facing written and oral communications skills
- Ability to analyze and organize data to identify key drivers and trends
- Desire to succeed in a data-driven, fast changing, and entrepreneurial environment
- Ability to work efficiently in a fast paced, hyper-growth environment
- English and Spanish proficiency are a must. Being a remote team we favor asynchronous written communication; it's important you can communicate your ideas clearly as you will be interacting with other non-native English-speaking coworkers.
- Work from anywhere, with at least 4 hours overlap with Eastern Time (UTC-4)
- Ability to learn and adapt quickly; many uncertainties and questions will come up and part of your job will be to do the research, present options, and execute.

**Interview Process**

We will be continuously refining this process, but we will always operate under a few rules:

- We want to find if you are a good match, but just as important, throughout the process we want you to find if we are a good match for you
- We respect your time: we will never give you home assignments that could take more than 2 hours

**Steps**:

- An introductory call with our People team: get to learn more about the project and tell us about your past experience and what you are looking for in your next role.
- Meeting our team: you will talk with one of our Senior Engineers. This is a great moment to ask specific questions about this opportunity
- Technical interview
- Meeting your Manager
- Reference check
- Offer

**Joining us means**:

- Having teammates all over the world in the US, Argentina, Mexico, Italy, Uruguay, Portugal, and Spain.
- Being encouraged to invent and innovate within your role and working in a company where calculated risk-taking is highly encouraged and thinking outside the box is a must.

We embrace diversity and strive to create an inclusive and equitable environment for all.