Salesforce Administrator

Recognized as one of Canada's fastest-growing companies, Launchpad provides next-generation integration platform capabilities for connecting and managing enterprise automation and data integration. Headquartered in Vancouver, Canada, our operations span both North and South Americas, with a second headquarter located in Santiago, Chile.

Our vision is to bring people and technology together to work seamlessly to achieve extraordinary business outcomes and create more efficient societies. If this sounds like something you want to be part of, we'd love to hear from you.

We are looking for a Salesforce Administrator to join our Information Services team. As a Salesforce Administrator, you will provide support to internal employees from: designing and building automated and screen flows to conducting data clean up and day-to-day troubleshooting. You will be the first line of support in resolving data integrity, dashboard, and reporting challenges of key stakeholders from various teams. You'll collaborate with our Salesforce Architect and various teams across the organization from Marketing to Customer Success, and Sales.

The Salesforce team is responsible for championing the front-end configuration of the various Salesforce Cloud Apps including Sales Cloud, Support Cloud, Salesforce Community and Live Agent, and assisting and encouraging best practices to keep the data collection, management and integrity of our enterprise data clean and accessible for stakeholder success.

Responsibilities of the role:
As a Salesforce Administrator, you will have the opportunity to work on:

- Report building and dashboard creation and optimization.
- Profile analysis and permissions audits.
- GUI and front-end configuration.
- Account integrity, deduplication, field audits and data cleanup.
- Community configuration tuning and support.
- Perform other related duties as assigned.

**Required Skills**:

- At least 1 year of experience working as a Salesforce Administrator.
- Proven technical acumen to translate business requirements into functional design.
- You must be a committed, enthusiastic team player with a focus on continuous improvement.
- You must have the ability to work constructively with individuals across the organization.
- Business management skills, or the willingness to learn them.
- Ability to adopt collaborative mindsets.
- Excellent organizational skills.
- Excellent verbal and written communication skills to effectively communicate.
- Excellent listening skills to fully understand requirements and pain points.
- Ability to prepare and analyze data in a logical manner and be able to summarize findings to both a technical and non-technical audience.
- Familiarity with Microsoft Excel and Google Sheets (formulas, data cleansing and data manipulation).
- Degree or Diploma in business or technology field or equivalent work experience (e.g. Business Analyst or Data Analyst).
- Salesforce Certification(s) (e.g. Salesforce Administrator, Platform App Builder), desired.
- Trailhead badges, desired.

**Why work for Launchpad?**:

- 100% remote
- People first culture
- Excellent compensation in US Dollars
- Hardware setup for working from home
- Work with global teams and prominent brands based in North America, Europe, and Asia
- Training allowances
- Personal time off (PTO) for vacations, study leave, personal time, etc.
- ...and more

At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you're seeking a place to achieve your goals and dreams with fairness and integrity, then you are the future of Launchpad. Launchpad is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are respected and treated equally.

Are you ready to elevate your career at Launchpad? We want to hear your story Contact us today.