Customer Success Associate
hace 2 semanas
**Lazo** is the all-in-one SaaS platform that offers a VC-ready solution for founders solving bookkeeping, finance, legal, tax, payroll, and fundraising tools.
Lazo is granted by: AWS Startups, EY, Endeavor & Tampa Wave Bay.
**Responsibilities**:
Customer Onboarding:
- Onboard new clients and guide them through the onboarding process.
- Ensure customers have a clear understanding of our platform and services.
- Assist clients in setting up their accounts and profiles.
Relationship Management:
- Build and maintain strong and lasting relationships with clients.
- Be the primary point of contact for customer inquiries and concerns.
- Be responsible for generating community with our clients.
Problem resolution:
- Promptly and effectively address customer inquiries, concerns and incidents.
- Collaborate with internal teams to solve complex customer problems.
Commercial Portfolio Management:
- Monitor customers' progress and use of our services.
- Identify opportunities to promote or sell additional services (upselling/cross-selling).
- Help clients achieve their financial and legal goals through our platform.
Feedback + improvement:
- Collect customer feedback and ideas to improve our services.
- Collaborate with product and development teams to improve the platform.
- Contribute to the development of best practices in customer success.
**Requirements**:
- Graduated in Business Administration/Communication/Law or related.
- 3 years of relevant experience in similar positions.
- Analytical Capacity.
- Paquete office.
- Advanced English level, you will have clients all over the world. (mandatory).
- Strong teamwork skills, ability to work with leaders, and the ability to communicate ideas clearly.
**It's a plus if you have**:
- Startup experience/ or agency work with tech clients.
- Tax, Finance and/or Legal Knowledge is a Plus.
- Portuguese.
**Benefits.**
Compensation in USD.
#Flexible work culture - we focus on goal achievement
100% remote.
️ 3 weeks of vacation.
Week off between Christmas and New Year's Eve.
Health benefits.
Birthday day off.
Marriage leave, maternity/paternity/adoption leave.
And it gets better:
Develop in a fast-paced and challenging environment.
Be part of a highly committed team with an excellent work environment.
Work for one of the most challenging ecosystems: the United States.
Lazo, we provide peace of mind to fast-growing startups by ensuring all financial, accounting, tax, and legal needs are being met while they focus on product and traction. We provide information in a timely manner, ready to be shared with investors, ensuring the startup is always investment-ready.
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