Customer Success Associate

hace 2 semanas


Buenos Aires, Argentina Lazo A tiempo completo

**Lazo** is the all-in-one SaaS platform that offers a VC-ready solution for founders solving bookkeeping, finance, legal, tax, payroll, and fundraising tools.

Lazo is granted by: AWS Startups, EY, Endeavor & Tampa Wave Bay.

**Responsibilities**:
Customer Onboarding:

- Onboard new clients and guide them through the onboarding process.
- Ensure customers have a clear understanding of our platform and services.
- Assist clients in setting up their accounts and profiles.

Relationship Management:

- Build and maintain strong and lasting relationships with clients.
- Be the primary point of contact for customer inquiries and concerns.
- Be responsible for generating community with our clients.

Problem resolution:

- Promptly and effectively address customer inquiries, concerns and incidents.
- Collaborate with internal teams to solve complex customer problems.

Commercial Portfolio Management:

- Monitor customers' progress and use of our services.
- Identify opportunities to promote or sell additional services (upselling/cross-selling).
- Help clients achieve their financial and legal goals through our platform.

Feedback + improvement:

- Collect customer feedback and ideas to improve our services.
- Collaborate with product and development teams to improve the platform.
- Contribute to the development of best practices in customer success.

**Requirements**:

- Graduated in Business Administration/Communication/Law or related.
- 3 years of relevant experience in similar positions.
- Analytical Capacity.
- Paquete office.
- Advanced English level, you will have clients all over the world. (mandatory).
- Strong teamwork skills, ability to work with leaders, and the ability to communicate ideas clearly.

**It's a plus if you have**:

- Startup experience/ or agency work with tech clients.
- Tax, Finance and/or Legal Knowledge is a Plus.
- Portuguese.

**Benefits.**

Compensation in USD.

‍ #Flexible work culture - we focus on goal achievement

100% remote.

️ 3 weeks of vacation.

‍ Week off between Christmas and New Year's Eve.

Health benefits.

Birthday day off.

Marriage leave, maternity/paternity/adoption leave.

And it gets better:
Develop in a fast-paced and challenging environment.

Be part of a highly committed team with an excellent work environment.

Work for one of the most challenging ecosystems: the United States.

Lazo, we provide peace of mind to fast-growing startups by ensuring all financial, accounting, tax, and legal needs are being met while they focus on product and traction. We provide information in a timely manner, ready to be shared with investors, ensuring the startup is always investment-ready.



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