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Billing Manager
hace 3 semanas
The Billing Manager will lead all aspects of billing activities supported by the Buenos Aires Center; interface with other Quote-to-Cash (Q2C) leaders to ensure that agreed service levels are met; develop and maintain positive working relations with Attorneys, Professional & Business Services (PBS) and client personnel; suggest process improvements and provide reports to the senior leadership.
**Responsibilities**:
- Manage the day-to-day production and delivery of the Firm's invoicing to clients
- Manage billing teams providing direct support to In-Market personnel and client teams
- Ensure compliance with established processes and escalate deviations for resolution
- Escalate issues to the appropriate personnel as needed and proactively monitor all Key Performance Indicators and Service Level Agreements related to the billing processes
- Interface with Firm stakeholders to resolve specific issues, enhance operations, or implement new standards and processes
- Identify opportunities to enhance and improve processes in coordination with Q2C leadership
- Manage recruiting, onboarding, and ongoing training for team members
- Lead the team by being a role model, identify opportunities allowing for employee growth, and assist the team in achieving all goals
- Drive performance excellence with effective communication, performance management, and employee recognition
**Skills and Experience**:
- Bachelor's degree in business administration, commerce, finance, liberal arts, or related courses
- Good experience in a billing role
- General understanding of accounting or finance principles as well as the specific law firm or professional service accounting structure, environment, and requirements
- Keen attention to detail and effective organizational skills
- Excellent English communication skills (verbal and written)
