Fully Remote

This is a FULLY REMOTE position

ACT360 Web & IT Inc is an IT services provider that specializes in providing clients with top-quality, proactive IT services. Our specialty is helping our clients use IT services to enhance their business operations and become more profitable.

This focus makes us a valuable partner in our client’s business, we are helping them to grow their business, plan for future expansion, and manage their day to day requirements.

This focus on the future has ACT360 growing rapidly, we are looking for an IT highly skilled IT service tech who constantly asks why, wants to setup new services for clients, and help our clients to GROW

Do you love technology and want to work in an environment that isn’t all about fixing broken stuff? Do you want to keep up with the cutting-edge IT services available, design and plan ways to make clients run better, and make a big impact in our client’s business?

Are you ready to work in a fun, results focused team that values you and your contribution?

**About the company, Our Values**:
**Be the Customer**

We listen to our customers and other team members to understand the full scope of the requirements and goals. We aim to put ourselves in your shoes as we design and build the processes, tools, and infrastructure that will make your team more productive.

**Give the 360**° **Solution**

Our goal is to give our clients the _full solution_, and that we actively are making suggestions and ideas to improve the value our clients get. To this end, we developed our _DEEP MSP _partnership that goes beyond mere service desk or IT support to give a VCIO, IT Strategy, and Process Improvement. That way, your technology becomes a profit _enhancer _rather than a profit _hindrance_.

**Be a Problem Solver**

We look beyond the problem in front of us to find the source of the problem, so we can resolve it. When we work as your Managed Service Provider, we’ll work with your team and any vendors until we have fully fixed the issue at hand.

**Always Looking Forwards**

Sometimes, the problem is us. In those circumstances, we strive to deal with our mistakes as a team, learn from them, fix them, and then not look back and repeat them. We also aim to provide proactive and forward-facing solutions by identifying issues as soon as they’re spotted, and then helping you find ways to correct problems efficiently and well.

**Working to Live, Not living to work**

We believe in creating a flexible, asynchronous, and remote-friendly workplace, remembering that people work at ACT360 to support their lives and families, and not to make work the centre of their world. This value guides how we manage and collaborate with team members. We want our employees to feel supported to take care of family and personal needs. If the work is getting done well and on time, and it's working with the team, then we are flexible.

**Treating Employees Like Experts**

We believe our employees can and should be trusted to have ownership over their work and feel empowered to improve results.

We hire experts, and so we trust our experts to create solutions in efficient ways which work for them. We're not looking for order-takers, but employees willing to grow in their knowledge and expertise, express a willingness to learn, and who will seek continual improvement for the company and for our clients.

**Your Role**:
As a senior IT Administrator, you will be responsible for the setup of our customers network, providing solutions & ideas to customers for enhancing service, and ensuring that we are always solving the ROOT problem. You must have a strong ability to learn and support clients in their software programs, an ability to research solutions, test and implement them without guidance. As a senior IT administrator, our more junior technicians will look to you for support and guidance in the projects they are working on. Some things that you will oversee include:

- Windows Server administration (AD, Upgrades, DNS, etc.)
- Network Administration (Routers, Switches, Firewalls)
- Office365 (Teams, Exchange, SharePoint, Intune)
- Virtual Machines (VMware)
- Remote Access (VPN’s, Virtual Desktops, etc.)
- Azure AD
- Management of our client RMM & automations (N-able)

You will talk to clients on the phone, support them in video calls, and possibly over chat. The bulk of these calls will be planning & strategy calls, with some escalated support calls from other technicians.

To be successful in this role you must excel at paying attention to detail, have a solid foundation of how programs work to be able to figure out issues you have never seen before, must seek to prevent issues from repeating, and must be passionate about ensuring our customers IT experience helps make them more money

This role requires good communication skills to be able to work with clients and vendors to share our visions and planning. You will also need the ability to create and follow processes that have been creat