Renewal Representative V

Renewal Representative V-230001IH

**Applicants are required to read, write, and speak the following languages***: English

**Preferred Qualifications**

Oracle Premier (Support) Sales Organization establishes long-term relationships in strategic accounts through the renewal of service support contracts.

Preferred Qualifications

The primary focus of the Support Renewal Representative is to act as a customer liaison for all Premier Support Service’s questions and order quoting and processing.

Support Renewal Reps are responsible for ensuring customer’s questions are answered and PO are received and processed for all support renewals.

Support Renewal Reps are responsible for driving online quoting and PO acceptance on line by customers as well as driving auto renewal and other customer automation.

Examples of Duties
- Engage customer to ensure they are leveraging the solution and achieving success and engaging consulting resources as necessary
- Contact customer procurement team as required to ensure PO’s are issued prior to expiration, prioritizing communications based on dollar amount and customer need.
- Educates customers on business practices and any associated contractual implications
- Ensures customer awareness and understanding of applicable elements of the Support Portfolio
- Manages exceptions for customers with issues that may delay or inhibit renewals
- Perform contract maintenance as requested by Customers such as contact changes, address/site updates.
- Accurately forecasts business
- Work as a team sharing the work load across the org, regardless of account assignment or comp plan.
- Continual building/refining customer service skills and knowledge
- Drive the renewal of Oracle's contracts to existing customers.

Responsible for timely renewals for medium-large sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.

2-8 years of services sales experience. Able to work under tight deadlines. Self-starter able to prioritize given responsibilities.

Strong written and verbal communication skills.

BS/BA preferred.

Understanding and managing public sector preferred

Leading contributor individually and as a team member, providing direction and mentoring to others.

Self-motivated; focused and driven to achieve goals

About Us

Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

**Detailed Description and Job Requirements**

Drive the renewal of Oracle's contracts to existing customers.

Renewals Key Account Manager is responsible for renewing, up-selling, and closing contracts for the key accounts with presence in more than one country/region in an assigned territory. Works proactively with the customer and the global renewals teams to define common strategies to ensure renewals. Creates and develops sales concepts and techniques within the renewals arena for supporting and managing top, complex, or premier accounts. Accurately forecasts business targets and opportunities. May meet with the customer’s senior management on a regular basis, educates customers on business practices and associated contractual implications, ensures customer awareness and understanding of applicable elements of the Oracle portfolio. Manages exceptions for customers with issues that may delay or inhibit renewals. Identifies and transfers potential opportunities to sales representatives.

12 plus years of sales experience or renewal sales experience preferred. Demonstrated track record meeting sales objectives such as quota and productivity attainment. Strong background in account management sales and growing revenues. Demonstrated knowledge of Oracle*s various products and maintenance contracts. Ability to educate customers on business practices and associated contractual implications; ensure customer awareness and understanding of applicable product elements; maintain account team relationships and transfer leads as appropriate. Demonstrated skill at leading and motivating a group of sales and other customer-facing people, without having direct management control, through coaching and influencing. Experienced in achieving objectives with team by managing through influence rather