Empleos actuales relacionados con Technical Support Analyst - Buenos Aires - AppDirect
-
Technical Support Analyst
hace 1 semana
Buenos Aires, Argentina UpGuard A tiempo completo**Who are we?** UpGuard’s mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify, assess, and remediate cybersecurity risk across their attack surface, vendor ecosystem, workforce, and trust relationships. Our integrated cyber risk posture management platform combines comprehensive...
-
Ebilling - Technical Support Analyst
hace 7 días
Buenos Aires, Argentina Baker McKenzie A tiempo completoThe eBilling - Technical Support Analyst will provide technical eBilling support for LEDES Wizard and EMT, our inhouse eBilling tools. Assisting billing centres and other global teams engaged in eBilling activities. **Responsibilities**: - Monitor LEDES Wizard tool through daily reporting to identify and categorise failed and rejected invoices -...
-
Technical Support
hace 21 horas
Buenos Aires, Argentina CHAINUP PTE. LTD. A tiempo completoChainUp is seeking technically-savvy Technical Support to join its dynamic specialist team that provides to prospective and existing customers (locally and globally). As a Technical Support, you will play a crucial role in providing technical expertise during both pre-sales and post-sales. Your responsibilities will encompass various aspects of the...
-
Technical Support
hace 2 semanas
Buenos Aires, Argentina FirstCallComplete A tiempo completoWe are an innovative IT company constantly improving our products and services to provide our clients with the best experience. Currently, we are seeking an energetic and responsible specialist to work as an online technical support. **Responsibilities**: - Resolving technical issues and user queries in a clear and friendly manner. - Documenting and...
-
Technical User Support Analyst. Buenos Aires
hace 7 días
Buenos Aires, Argentina Medtronic A tiempo completo**Careers that Change Lives **A Day in the Life Responsibilities may include the following and other duties may be assigned. - Resolves technical problems that originate by telephone in a call center/help desk environment. - Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the...
-
Technical User Support Analyst, Buenos Aires
hace 1 semana
Buenos Aires, Argentina Medtronic A tiempo completo**Careers that Change Lives **A Day in the Life Responsibilities may include the following and other duties may be assigned. - Provide technical support to users - Maintain inventory control - Responsible for making purchases and monitoring payments related to IT equipment. - Support for town hall type events - VIP support - Participation in initiatives of...
-
Field Support Analyst
hace 7 días
Buenos Aires, Argentina Cognizant A tiempo completoAbout the role - As a **Field Support Analyst,**you will make an impact by performing preventive and corrective maintenance on equipment and systems at the customer's site. You will be a valued member of the Desktop technical support team and work collaboratively with technical teams and client stakeholders. In this role, you will: - Engineering,...
-
Technical Support Lead
hace 2 semanas
Buenos Aires, Argentina Bayer A tiempo completoTechnical Support Lead At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Technical Support Lead to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in an innovative environment, this could be the perfect fit for you. Responsibilities Deep...
-
Product Support Analyst
hace 3 días
Buenos Aires, Argentina Jampp A tiempo completoWe are looking for an outstanding **Product Support Analyst** to join our new **Product Support team**. The Product Support team is responsible for addressing our direct customers' and internal stakeholders' requests as well as providing valuable feedback to our Product & Tech teams. As a **Product Support Analyst**, you will have the opportunity to **work...
-
Technical Functional Analyst
hace 1 semana
Buenos Aires, Argentina Betwarrior A tiempo completoJOIN OUR TEAM! At BetWarrior, we’re building a smarter, more personal, and more fun betting experience Our purpose is simple: to create exceptional online entertainment, giving users the chance to win in a transparent, safe, and responsible way We’re an ambitious, fast-growing team competing across Latin America and beyond. We move fast, with urgency,...
Technical Support Analyst
hace 2 semanas
**About AppDirect**
Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.
**What you'll do and how you'll have an impact**
As a Technical Support Engineer, you are an experienced and detail-oriented person capable of integrating product knowledge, research, and testing to answer complex questions about product behavior and provide end-to-end solutions to permanently fix the issue.
You will assist customer teams and other team members in understanding how customers can achieve desired outcomes using the product as it exists today.
The output of your efforts could range from FAQs and knowledge base articles that describe to customers how to operate the product to achieve selected outcomes to end-to-end coding solutions for the issue reported.
The role sits in the Provider Services org rolling up to the Director of Customer Support of AppDirect and will work closely with product managers, engineers and customer account managers. This is a great role for someone looking to progress into a Technical support engineering, sales engineering, or product manager role
- Oversee resolution of technical issues coming from channel partners and ISVs, including high-urgency issues requiring Engineering assistance.
- Fix and deliver the customer issues that need development efforts.
- Be a liaison between the customer-facing teams and the Product and Engineering org for management and resolution of all technical questions and issues.
- Maintain detailed documentation ranging from Knowledge Base articles to live to log incidents for post-mortems.
- Work closely with Account Managers and Technical Account Managers on training and oversight for resolution of channel technical support requests.
- Serve as either primary or backup on-call for urgent channel issues at all times.
- Ensure SLA obligations with channel partners are observed and met by other team members; escalate as necessary using judgment and discretion.
- Assist channels in optimizing their own support infrastructures by providing documentation, training materials, and training sessions.
- Develop a deep understanding of the AppDirect platform across all product lines and clearly articulate support decisions and findings.
- Work closely with internal teams to stay up to date on product features, changes, and issues.
**What we're looking for**
- 3 - 5 years of experience in Technical support engineering.
- 1 - 3 years of experience in a SaaS company in software development/support engineering.
- Excellent database query and management skills (SQL, Sequel Pro, MySQL).
- Excellent knowledge of log analysis management tools such as Splunk and DataDog.
- Experience with the support or testing of APIs (Postman tool) and REST tools.
- Understanding of Java, JavaScript, XML, JSON, Web services (REST), and file systems.
- You are comfortable interfacing with key individuals at major accounts in sensitive situations.
- Solid, process-oriented skills for troubleshooting, problem-solving, and problem resolution.
- Superior written and verbal communication skills.
- Must be able to work in a fast-paced technical environment and support a product with frequent product releases and regular maintenance update.
- Familiarity of JIRA, Zendesk will be added an advantage.
- Overseeing Incident, Problem, Change and Knowledge management processes.
- Experience in the Agile working methodology with strong customer focus and experience working with cross-functional/ cross-department teams.
- Exposure to tools like Zendesk, JIRA, SPLUNK.
- A self-starter with strong organization skills, resolution management, and superior written and verbal communication skills.
- B.E. / B. Tech. / master's degree in computer science or equivalent.
