Technical User Support Analyst. Buenos Aires

hace 6 días

Buenos Aires, Argentina Medtronic A tiempo completo

**Careers that Change Lives
**A Day in the Life
Responsibilities may include the following and other duties may be assigned.
- Resolves technical problems that originate by telephone in a call center/help desk environment.
- Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products.
- May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.
- Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.
- Maintains a troubleshooting tracking log ensuring timely resolution of problems.
- Recommends systems modifications in order to reduce user problems.
- Function Specific: Ability to use a variety of end user support processes deployed by Medtronic such IT Service Management (ServiceNow), Communication and Collobration (Outlook, Microsoft Teams, Zoom) to resolve technical issues.
- Technology: Understanding of an end user's experience and challenges using the technology and service.
- Acquire and maintain knowledge on IT services and solutions that customers use.

**Must Have: Minimum Requirements**
- Bachelor's degree: Computer Systems Engineer, Information Technology or Electronic Engineer
- 4 years of experience as a user support analyst or from 1 to 2 years as a supervisor in the area
- Management of Microsoft office packages
- Management of ticket software administration
- Experience in medium-sized companies is required
- Intermediate level of written english

**Nice to Have**
- Experiencie in multinacional companies
- Upper intermediate english level

**About Medtronic
**Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

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