Client Growth Manager

**About Us**
- IMS is an Aleph company that partners with and represents major social media platforms; including Twitter, Snapchat, Linkedin, TikTok, Twitch, and many others in emerging markets across LATAM and Europe. Aleph is the largest global partner of more than 30 leading digital platforms, exclusively representing them across 100+ markets in Latin America, Europe, Africa, and APAC.

As a forward-thinking organization, we are constantly evolving and exploring new horizons. We're on a mission to extend the reach of advertisers and partners to more corners of the world and to amplify their success.
- We embrace change as an opportunity to learn, innovate, and grow. Our curiosity and resilience allow us to adapt to new challenges and seize new opportunities with confidence.
- Together, we can unlock and drive economic growth and power the digital ecosystem.

Are you passionate about teamwork, integrity, protagonism, and delivering results? Do you thrive in an environment that values collaboration, accountability, and innovation? If so, we have an exciting opportunity for you

As a Client Growth Manager you will manage the company’s most sophisticated clients: digital natives, ecommerce, fintech, food delivery, transportation and more. You will be a consultative salesperson, who can understand the client’s business, translate their strategic objectives into KPIs and optimize digital marketing campaigns in our platforms (Twitter, TikTok, SnapChat, LinkedIn), to reach the client’s goals. You will foster long term relationships with clients, who should see you as a trusted advisor and part of their team.

**Main Responsibilities**:

- As part of a sales team, you will have a quarterly revenue quota: the way to achieve that is to make sure your clients reach their goals consistently, by ensuring their campaigns are successful.
- Provide excellent client service in each stage of the sales process: campaign set-up, optimization, troubleshooting, analysis, reporting results and proposing improvements.
- Set up and optimize performance campaigns in our platforms (Twitter, TikTok, SnapChat, LinkedIn) and/ or help our clients with the set-up.
- Acquire a thorough understanding of key customer needs and requirements, develop trust relationships and pitch new solutions or improvements.
- Serve as the link of communication between key customers and internal teams.
- Solve any issues faced by clients.
- Play an integral part in generating new sales that will turn into long-lasting relationships.
- Prepare regular reports of progress and forecasts to internal and external stakeholders

**Skills and Experience Required**:

- Experience: 2+ years in some of the following roles or similar ones:

- Key account manager in a leading performance marketing agency.
- Account manager in any major advertising platform (Google, Facebook, etc.).
- Performance specialist or similar in a marketing team.
- Customer success manager in marketing technology company.
- Deep knowledge of digital marketing:

- Experience running performance campaigns (ROAS, CPA, CPL, etc.).
- Attribution models and experiments design.
- Tracking (pixels, MMPs, SDKs).
- Personal skills:

- Strong communication and interpersonal skills, with the ability to build relationships with professionals of all organizational levels.
- Problem-solving and learner mindset.
- Strong analytical skills and attention to detail.
- Languages:

- English (required)
- Tools
- Required: Excel, Google Sheets, PowerPoint.
- Desirable: Google Analytics, Google Tag Manager, MMPs (AppsFlyer, Adjust, etc.)
- Nice to have: SQL, Python, VBA, Web Design.

IMSIsHiring
- #LI-DNI

**What can you expect from working at IMS by Aleph?**
- Competitive compensation & benefits
- Hybrid work model
- Dynamic environment, where ideas are valued regardless of your role
- International work and exposure to different cultures
- Professional growth

We are a vibrant community that embraces diversity, creativity, and excellence. Our members come from different backgrounds, cultures, and skill sets, but share a common passion for supporting each other and making a positive impact in the world.

Join our team and be part of an organization that values and invests in its people, where you can thrive both personally & professionally.