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Cps Ar

hace 3 semanas

Capital Federal Buenos Aires, Argentina The Coca-Cola Company A tiempo completo

**Customer Account Analyst**

**Manager: Franchise Manager**

**Department: Customer Services (CS)**

**Work Country: Argentina**

**JOB** SUMMARY**:
The purpose of this role is to handle the management and processing of transactional activity of local customers for the CS team, including, but not restricted to, Order Entry, Documentation creation, Complaint handling, Delivery creation and Forecast entry. Management of metrics - POR (Perfect Order Rate) among others. Support CS team to drive improvements in current activities to create efficiencies and drive productivity. Provide Back up to the Customer Account Specialist on an adhoc bases to cover Holidays. Back up of other functions within Supply Chain Services may be required e.g. Product Portfolio, depending on the requirements within the plant.

**Key Duties/Responsibilities**:
Order and Forecast Management:
Receipt and management of all customer orders (Concentrate, DPS and Finished Goods), entry into SAP, the follow through on availability issues with internal departments.

Delivery creation will also be required in some aspects of this role.

Entry of customer supplied forecasts into IBP system.

Logging ATP issues and informing the Customer account specialists and Franchise Manager.

Reporting on the status of orders in relation to outstanding activities to ensure all processes are completed to enable successful shipment of goods from the plant.

Management of stock movements (Estock, Q5,B1’s etc)

Documentation;
Creation of all customer related documentation to support the shipment, export and import of all customer orders. This involves both manual and system generated documents, and interaction with both internal departments and external bodies to support some customer requirements.

Complaint Management

Log all customer related complaints, queries and issuesissues into SAP. Create corresponding transactions related to the complaints, and reporting on complaints to provide an overview to internal teams.

Other Account Management Duties;
Management of Customer accounts (not managed by Customer Account Specialist). Provide back-up to Customer Account Specilist as required. (Role also may require Backup for other roles with SS i.e PP, depending on location).

Customer Management and order management in line with Financial requirements to ensure accuracy for Auditing purpose.

Lead/Support process standardization and improvements under CS Operations role. Work with CS Specialist on any SAP improvements or changes impacting customer data, orders or documentation.

Coordinate lead and support projects that will positively impact CS transactional processes to drive productivity improvement with visible financial and FTE benefits.

Support the implementation of new supply chains and business models, working to integrate these into normal CPS business.

**Required Qualification**

University/Bachelor’s Degree on Business or related Supply chain and Ability to work Autonomously

Fluent English

**Additional Information**
- Act as Link between Operational area of Customer Service and the Customer Service Team.
- Ability to satisfy the customers’ requirements in a consistent, efficient and reliable manner and it may vary depending on the plant.
- The role requires a high level of understanding of overall Customer Services (CS) and CPS processes, with a minimum of 1 year experience in a similar role. CS
- This role requires ability to interact with all internal stakeholders that impact customer supply - at an operational Level.

**Our Purpose and Growth Culture**:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.