Success Guide

**Job Category**:Customer Success Group

**Job Details**:As a Customer Success Guide you are passionate about helping customers adopt Salesforce products and realize their full potential and business value. You will engage with Salesforce customers across multiple industry segments, delivering success programs and offering expert guidance. You will partner with other Salesforce teams, Portfolio Leaders, Success Managers and Sales to understand the accounts and how best to help your customers. Success Guides play a crucial role in providing the right recommendations at the right time in the customer lifecycle, enabling customers to achieve real b usiness value.

The ideal Success Guide is organised, agile, emotionally intelligent and passionate about Customer Success. You really enjoy presenting and engaging an audience virtually. You are naturally curious about technology with a flair for understanding customers’ pain points and business challenges. Using your expert knowledge and communication skills you deliver value based outcomes for our customers. Your best day at work is when you have really helped someone now love Salesforce as much as you do In this occasion, we are looking for the following background

**Sales Cloud**
As a Sales Cloud Success Guide you would ideally have experience implementing or administering a Sales or CRM platform and associated functionality within a business environment. You are able to match business goals to Salesforce solutions and into measurable outcomes. You can design and present information in an efficient and meaningful way to technical and business contacts alike. You understand how sales teams’ performance is measured and can optimize a complete sales process, to ensure the greatest visibility and chance of closure.

**Pardot**
As a Pardot Success Guide you will be sharing best practices with marketing and sales professionals to help attract and qualify great leads and drive campaign return on investment. Pardot is our leading edge B2B Marketing Automation software. We help marketing managers automate campaigns that qualify top quality leads straight into their Sales Cloud instance, aligning Sales and Marketing as all businesses want to do Ideally you will already be working in the marketing industry and be familiar with Pardot or other marketing automation software. We can enable you on Pardot on your learning path if you don’t know it. Experience and knowledge in Sales Cloud is an added bonus as Pardot and Sales Cloud work together. If you love learning software and teaching fellow marketeers, we would love to hear from you

**Language requirements**:Fluency in Portuguese, English and Spanish

**Competitive Benefits**:

- Employee Stock Purchase Program
- Catered lunch in the office 3 days a week
- OSDE 410 for the family group
- Wellness and Education Reimbursement
- Unlimited PTO
- Parental Leave
- And more

**Posting Statement**:At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce welcomes all

**Accommodations

**Posting Statement**:At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce welcomes all.