Salesforce Service Cloud Consultant

hace 5 horas

Buenos Aires, Argentina Nespon Solutions A tiempo completo

Become part of our growing team

Nespon Solutions is hiring and looking for a strong **Salesforce Consultant **We are looking for someone based in LATAM who has wide experience working with Sales Cloud or Service Cloud.

Your tasks:

- Review solutions and recommending improvements,
- Groom and refine the Salesforce product backlog, in liaison with stakeholders on the project,
- Own the design of Salesforce and (optionally) other affiliated solutions for Sales, Service, and platform solutions,
- Provide guidance on user story writing style,
- Ensure success and acceptance criteria are defined for each story,
- Describe and illustrate designs with appropriate justifications,
- Ensure documentation of the steps for testing,
- Groom and refine the Salesforce product backlog, in liaison with Salesforce SMEs,
- Supervise the configuration, quality assurance, testing, and deployment of Salesforce,
- Collaborative project and workstream planning.

**Requirements**:
**Required Qualifications And Background
- 3 years of experience in a Salesforce consulting role
- Excellent communication skills, written, verbal, and interactive when online,
- Minimum Salesforce certified:

- Sales Cloud Consultant
- Service Cloud Consultant

**Required
**Knowledge, Skills, and Abilities
- A pro-active personality, with a can-do attitude,
- Excellent relationship-building skills,
- Strong analytical skills, with the ability to observe trends. Able to actively make suggestions based on the results,
- Available and responsive to question, clarifications and instructions
- Ability to tailor communication to multiple audiences at all levels
- A self-starter, experienced in leading projects or delivery work streams
- Outstanding written communication skills
- Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence
- A strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy
- Excellent ability to coach, motivate and direct work tasks to a multi-discplinary team of Salesforce professionals

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