Senior Human Resources Associate

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**ZS** is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

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**ZS' Corporate Support teams** operate the firm's core internal enterprise functions. Our global teams comprise team-oriented, pragmatic and results-driven people who thrive in a challenging work environment. Our people come from diverse backgrounds, but share a passion for quality customer service and dedication - whether our customer is a client or another ZS employee.

**Senior Learning Associate**

We seek a Senior Learning Associate to join our office in Evanston, IL.The Program Lead will lead the global strategy, curriculum, and resources for flagship new hire training programs and initiatives to ensure a successful first year experience. The role will partner with key stakeholders across the firm to develop learning solutions, customize for local needs, and ensure successful regional program execution. A significant portion of the role serves as the project lead to implement new hire programs delivered in North America. The Learning & Expertise Development Program Lead will report directly to the North America Learning & Expertise Development Lead.

**Responsibilities**:

- Lead the integration and development of extended firm-wide programs and new hire cohort group experiences aligned with ZS new hire onboarding;
- Monitor emerging new hire needs and develop proactive, innovative solutions;
- Partner with business stakeholders to design, develop, and evaluate training and other learning resources;
- Manage communications and delivery logistics for key learning and development initiatives;
- Manage participant and instructor resources and partner with stakeholders to maintain up-to-date, quality deliverables;
- Establish measurement plans for program impact and effectiveness. Monitor evaluation data and stakeholder feedback. Create relevant training metrics reports and develop improvement plans where needed;
- Develop, manage, and execute complex training and development project plans to meet business requirements, develop process improvements, and ensure commitment from project team members.

**Qualifications**:

- Bachelor's degree required, advanced degree preferred;
- Minimum 5-8 years professional experience in learning and development;
- Ability to design and develop classroom and informal learning solutions;
- Knowledge of adult learning principles, instructional design, and training evaluation methods;
- Strong task and project management skills as evidenced through prior work experience;
- Excellent program and project management skills. Prior work experience coordinating and implementing training programs, plus expertise in managing an ongoing, complex learning program;
- Ability to proactively and continually collaborate with project team members and distributed stakeholders to ensure timely, efficient, and accurate deliverables;
- Confirmed ability to analyze problems and solve them creatively;
- Excellent oral, written and interpersonal communication skills to effectively work with all levels of the organization.

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ZS is a global consulting firm. Fluency in English and the local office language is required; additional fluency in Portuguese is desirable.

ZS offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement savings benefits. We are an equal opportunity employer.

ZS is committed to providing and maintaining a safe workplace. Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination will be required. Religious/Medical Exemptions can be requested on a limited basis upon hire.

NO AGENCY CALLS, PLEASE.